Index What are support tools? Why do companies need support tools? What are the top 5 tools for support teams? The best tool for customer service Support tools have been the most important ally of companies over the last few years. With the arrival of the Covid-19...
Index What are customer service metrics? What are the 8 best customer service metrics available? What are customer service metrics used for? What tool can help me obtain these metrics? Today there are many different types of businesses on the Internet. From e-commerce...
Index What is Personalized Customer Service? Benefits of WhatsApp’s personalized service Ideas to offer a personalized service What is the best platform to provide a personalized customer service on WhatsApp? A personalized service is a strategy that has been...
Index What is a personalized service? What are messaging apps? Examples of personalized services The limits of chatbots and automation in personalized service Why messaging apps like Callbell help us provide a personalized service Have you ever wondered what your...
Index Why should a company replace the Live chat system with instant messaging applications and what are the differences? What is a live chat? What are messaging apps? What are the main differences between live chats and messaging apps? Disadvantages of using a live...
Index What are omnichannel platforms How customer service works nowadays The best omnichannel platform for support For some time now, companies have been dedicated to selling and serving their customers through strategies and platforms optimized for multi-channeling....
