Omnichannel platform for support

Index What are omnichannel platforms How customer service works nowadays The best omnichannel platform for support For some time now, companies have been dedicated to selling and serving their customers through strategies and platforms optimized for multi-channeling....

How to reduce inbound call volumes with WhatsApp

Index WhatsApp vs Calls: how to optimize your contact center customer support The WhatsApp Business API integrated within the Callbell platform What are the advantages of using WhatsApp to reduce phone calls Do you provide telephone support for your customers and you...

Telegram for Teams: Here’s how it works

In this article you will find a series of ideas to use Telegram in a collaborative way, to communicate with your customers during the sales process or during the support phase. Index Managing a shared Inbox on Telegram How to use Telegram for your company’s...

How to use WhatsApp APIs for customer support

In this article we will talk about how your company can use WhatsApp Business APIs to provide customer support in scalable, form through the most popular messaging app in the world. Index How to request access to WhatsApp Business APIs How to provide customer support...

The best communication tools for remote teams

In this article we are going to find out the main tools your company can adopt to facilitate internal and external communication when your team works remotely. Index Slack, to communicate with your team Callbell, to use Whatsapp and Messenger collaboratively Zoom, for...

Open WhatsApp from multiple computers simultaneously

In this article we will find out how to use the Web version of WhatsApp on multiple computers simultaneously to make sure that more people can use the app at the same time. As many of you know, it is not normally possible to open WhatsApp Web from multiple computers...