Chat and support your customers with Facebook Messenger
Connect your Facebook page in one click, invite your team and manage conversations with your contacts from a single platform
Or talk to someone from our team on WhatsApp
Organize your team
and manage all your conversations
Provide support through Messenger to both contacts from Facebook and your website, thanks to the free Callbell widget
Reach your customers wherever they are
Once the chat is started, increase conversions by reaching your contacts even after leaving your site or Facebook page
Connect your Facebook page and start supporting your customers on Messenger
How can I connect Facebook Messenger to Callbell?
You can connect Facebook Messenger to Callbell through the integration within your Callbell account. To access it, simply log in to your Callbell account, go to the Dashboard section and click Connect in the Facebook Messenger section. Next, log into your Facebook account and allow Callbell access.
Can Facebook Messenger chats be managed by different members of my team?
Yes, thanks to Callbell it is finally possible to manage Facebook Messenger chats from a multi-user interface. Once you have created your Callbell account and connected Facebook Messenger to the platform, you can invite your team members to work in the same workplace.
What are the expected benefits of using Facebook Messenger in terms of customer service?
Almost everyone now has a Facebook account. When a person sends us a message via this platform, Callbell takes it and assigns it to the available agents. A big plus is that Messenger is also available as a mobile app, thus allowing users to see your message anytime, anywhere. Moreover, since users are usually very active both on Facebook and in the Facebook Marketplace, the percentage of messages received via this channel increases significantly.
Thanks to Callbell you maintain control of the conversations that go through your company to improve its processes. Monitor the conversations and study the best strategies with the statistics module.