Chat and support your customers
with Facebook Messenger

The Facebook Messenger integration allows you to link your Facebook page to Callbell and easily manage new messages from your page and from Messenger’s live chat on your website. Provide real-time support, reach your customers wherever they are and increase conversions

Facebook Messenger Customer Service Platform

Link your Facebook page
to your account

Connect your Facebook page in one click, invite your team and manage conversations with your contacts from a single platform

Chat with your customers with Facebook Messenger

Provide support through Messenger to both contacts from Facebook and your website, thanks to the free Callbell widget

Support tool to provide assistance with Facebook Messenger
Software to manage chats coming from Facebook Messenger

Reach your customers
wherever they are

Once the chat is started, increase conversions by reaching  your contacts even after leaving
your site or Facebook page

Frequent Questions

How can I connect Facebook Messenger to Callbell?

You can connect Facebook Messenger to Callbell through the integration within your Callbell account. To access it, simply log in to your Callbell account, go to the Dashboard section and click Connect in the Facebook Messenger section. Next, log into your Facebook account and allow Callbell access.

Can Facebook Messenger chats be managed by different members of my team?

Yes, thanks to Callbell it is finally possible to manage Facebook Messenger chats from a multi-user interface. Once you have created your Callbell account and connected Facebook Messenger to the platform, you can invite your team members to work in the same workplace.

What are the expected benefits of using Facebook Messenger in terms of customer service?

Almost everyone now has a Facebook account. When a person sends us a message via this platform, Callbell takes it and assigns it to the available agents. A big plus is that Messenger is also available as a mobile app, thus allowing users to see your message anytime, anywhere. Moreover, since users are usually very active both on Facebook and in the Facebook Marketplace, the percentage of messages received via this channel increases significantly.

Connect your Facebook page and start supporting your customers on Facebook Messenger

Connect your Facebook page to Callbell, invite your team and collaboratively manage requests from Facebook Messenger: assign a conversation to the most suitable person, collect information about your potential customers and increase your sales