Help Desk Platform for Delivery Companies
Deliver excellent customer service leveraging all the power of WhatsApp, Messenger, Instagram and Telegram from a single web platform
Manage conversations with your team efficiently
Callbell helps your delivery company manage communication with your customers through your direct messaging channels to increase sales and improve the quality of your home delivery service
Talk with your customers on their favorite messaging apps
Communicate with your customers on WhatsApp, Messenger, Telegram and Instagram to receive new orders, coordinate home delivery and notify the customer of the order status
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Callbell for Delivery Companies
How can delivery companies use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?
WhatsApp Business, Facebook Messenger and Telegram are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.
In the delivery industry, meaning restaurants, cafés or fast-food restaurants, it is important to be able to communicate with your clients. You can use these quick and user-friendly channels of communication in various ways:
1) Receive orders;
2) Receive assistance requests;
3) Send menus or price lists;
4) Chat with the riders;
5) Send notifications to customers.
How can Callbell help your company with customer service management?
Callbell can help your restaurant manage customer care by arranging your communication channels in the best possible way. In the delivery sector, you must always stay in touch with your riders and customers, using an effective communication tool, manageable by a single app, from which it is possible to receive orders in real time.
Your café or restaurant will be able to provide instant customers assistance, and increase you customers’ trust towards your business, by giving them the possibility to reach you through a reliable and instant communication channel.
Callbell will provide you with an interface where you can invite your team, to start chatting with your customers or prospects right away. All you have to do is create a free account by entering your WhatsApp business number.
What are the main features of the platform?
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime