Help Desk Platform for Hotel and Resorts
Digitize the sales and after-sales service of your hotel by exploiting the full power of WhatsApp, Facebook Messenger, Instagram Direct and Telegram
Manage conversations with your team efficiently
Callbell helps your hotel or resort manage your customers’ requests on instant messaging channels to increase bookings and customer satisfaction
Talk with your customers on their favorite messaging apps
Communicate with your customers on WhatsApp, Messenger, Telegram and Direct to register new bookings, send quotes, share information to potential guests etc.
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Questions? Find out what Callbell
can do to help your business
Consult our F.A.Q or register to our weekly webinar
Callbell for Hotels & Resorts
How can businesses in the turist industry use WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct to communicate with their clients?
WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.
In the hospitality sector, like hotels, resorts, B&Bs and much more, it is possible to use these quick and user-friendly channels of communication in various ways:
- For newsletters, by sending offers, promotions, quotes and any useful document necessary to turn customers into tourists;
- Exchange information with customers in order to speed up the check-in process and solve any doubts related to their stay;
- welcome guests in a practical and discreet way, with a personalized message;
- Communicate in real time, so you can manage any complaints and disputes immediately;
- Increase customer loyalty through offers, appreciations for visiting your facility, news regarding the hotel or city where they stayed;
- Request feedback or a post-stay evaluation.
How can Callbell help your company with customer service management?
Callbell can help your school or training center in customer care management by optimally arranging your support channels by focusing communication on messaging apps such as WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct.
If you are looking for a way to make communication with students or their parents more efficient, offering them quick updates on school situations through instant messaging apps, then Callbell can help you.
Callbell offers you the possibility to invite your team within a single interface designed for collaboration. All you have to do is create a free account to try the platform, integrating WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct.
What are the main features of the platform?
Callbell is a platform that allows you to provide assistance through the leading messaging apps. It lets you integrate, aside from WhatsApp also Facebook Messenger, Telegram and Instagram Direct, so you can be present in your clients’ preferred channels.
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime.