Help Desk Platform for Hotel and Resorts
Digitize the sales and after-sales service of your hotel by exploiting the full power of WhatsApp, Messenger, Instagram and Telegram
Manage conversations with your team efficiently
Callbell helps your hotel or resort manage your customers’ requests on instant messaging channels to increase bookings
and customer satisfaction
Comunica con i tuoi clienti sulle loro app di messaging preferite
Communicate with your customers on WhatsApp, Messenger, Telegram and Instagram to register new bookings, send quotes, share information to potential guests, manage complaints
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Callbell for Hotels & Resorts
How can businesses in the turist industry use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?
WhatsApp Business, Facebook Messenger and Telegram are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.
In the hospitality sector, like hotels, resorts, B&Bs and much more, it is possible to use these quick and user-friendly channels of communication in various ways:
1) For newsletters, by sending offers, promotions, quotes and any useful document necessary to turn customers into tourists;
2) Exchange information with customers in order to speed up the check-in process and solve any doubts related to their stay;
3) welcome guests in a practical and discreet way, with a personalized message;
4) Communicate in real time, so you can manage any complaints and disputes immediately;
5) Increase customer loyalty through offers, appreciations for visiting your facility, news regarding the hotel or city where they stayed;
6) Request feedback or a post-stay evaluation.
How can Callbell help your company with customer service management?
Callbell can help your hotel or resort in managing customer care by arranging your communication channels with them, in the best possible way. It is important for your hotel to be able to speak directly with customers, to encourage them to access your facility.
If you are looking for an innovative way to get in touch with your customers, to send them offers and promotions, and better manage their stay, by speeding up the booking and check-in process, Callbell is the solution you need.
Callbell will provide you with an interface where you can invite your team, and start chatting with your customers right away. Simply create a free account by entering your WhatsApp business number.
What are the main features of the platform?
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime