Help Desk Platform for Retail Businesses

Digitize the pre and post sales service of your store by leveraging all the power of WhatsApp, Messenger, Direct and Telegram

WhatsApp & Messenger Help Desk for Retail Businesses
WhatsApp & Messenger Help Desk for Retail Businesses

Manage conversations with your team efficiently

Callbell helps your store manage communication with your customers through instant messaging channels to increase sales and customer satisfaction

Talk with your customers on their favorite messaging apps

Communicate with your customers on WhatsApp, Messenger, Telegram and Direct to provide information about your products, send documentation and photos and manage a return

WhatsApp & Messenger Help Desk for Retail Businesses

We support leading companies in your industry

Hugo Boss
Feria Asuncion

Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module

Callbell for Retail businesses

How can retail companies use WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct to communicate with their clients?

WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.

In the retail sector, for the trade of consumer goods and food, it is very important to be able to communicate with your customers or potential clients. You can use these quick and user-friendly channels of communication in various ways:

  • Provide customer support;
  • Send invoices or proof of purchase;
  • Receive return or product replacement requests;
  • Send personalized promotions;
  • Request reviews or feedback;
  • Share company news.
How can Callbell help your company with customer service management?

Callbell can help your retail company manage customer service by arranging your communication channels in the best possible way. In the retail sector, it is very important to always keep in touch with your team and customers, by using an effective communication too, manageable from a single app, and from which you can send invoices and receipts.

With these powerful communication tools, it will be possible to strengthen the client bond, and increase their trust, since they will know where to reach you.

Callbell will provide you with an interface where you can invite your team, and start chatting with your customers or prospects right away. All you have to do is create a free account, by entering your WhatsApp business number.

What are the main features of the platform?

Callbell is a platform that allows you to provide assistance through the leading messaging apps. It lets you integrate, aside from WhatsApp also Facebook Messenger, Telegram and Instagram Direct, so you can be present in your clients’ preferred channels.

All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.

Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.

Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.

Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime.

Create your free account

It takes only 3 minutes to get started

Connect your messaging channels, invite your team and you’re good to go

Browsing from mobile? Do not worry, you can just leave your email and finalize the set-up of your account later on

*no credit card required

Also available from mobile app

App Store & Play Store