Help Desk Platform for Software Houses
Provide pre and post sales customer support through WhatsApp, Facebook Messenger and other messaging apps and collaborate with your team
Manage conversations with your team efficiently
Callbell helps your software house manage communication with your customers through instant messaging channels to increase sales
and customer satisfaction
Talk with your customers on their favorite messaging apps
Communicate with your customers on WhatsApp, Messenger, Telegram and Instagram to solve technical problems, send notifications, book a product demo and manage customer support
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Callbell for Software Houses
How can software companies use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?
WhatsApp Business, Facebook Messenger and Telegram are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.
In the ICT sector, just like for software development companies, graphics, design systems, it is possible to use these quick and user-friendly channels of communication in various ways:
1) Provide tech support and offer effective communication during the post-sales phase;
2) Increase sales thanks to instant and direct communication with the customer;
3) Manage the sales or support team;
4) Manage disputes and complaints, by also solving technical issues;
5) Communicate useful software updates;
6) Send potential customers a product demo;
7) Invite collaborators and customers to industry events where your products or company updates are presented.
How can Callbell help your company with customer service management?
Callbell can help your software house in managing customer assistance by arranging your communication channels in the best possible way. In the field of software development, it is fundamental to always keep in touch with your team and customers, by using an effective communication tool, manageable within a single app that can also send files.
If you are looking for a way to speed up your sales or tech support team communication, so that you can offer your customers updates or free demos, then Callbell can help you.
This is why Callbell allows your team to manage client chats from a single interface. All you have to do is create a free account by entering your WhatsApp business number. Callbell will provide you with an interface where you can invite your team and your customers, and start chatting right away.
What are the main features of the platform?
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime