Help Desk Platform for Software Houses

Provide pre and post sales customer support through WhatsApp, Facebook Messenger and other messaging apps and collaborate with your team

WhatsApp & Messenger Help Desk for Software Houses
WhatsApp & Messenger Help Desk for Software Houses

Manage conversations with your team efficiently

Callbell helps your software house manage communication with your customers through instant messaging channels to increase sales and customer satisfaction

Talk with your customers on their favorite messaging apps

Communicate with your customers on WhatsApp, Messenger, Telegram and Direct to solve technical problems, send notifications, book a product demo and manage customer support

WhatsApp & Messengers Help Desk for Software Houses

We support leading companies in your industry

Bitz Software
Joia software
Itview software

Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module

Callbell for Software Houses

How can software companies use WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct to communicate with their clients?

WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.

In the ICT sector, just like for software development companies, graphics, design systems, it is possible to use these quick and user-friendly channels of communication in various ways:

  • Provide tech support and offer effective communication during the post-sales phase;
  • Increase sales thanks to instant and direct communication with the customer;
  • Manage the sales or support team;
  • Manage disputes and complaints, by also solving technical issues;
  • Communicate useful software updates;
  • Send potential customers a product demo;
  • Invite collaborators and customers to industry events where your products or company updates are presented.
How can Callbell help your company with customer service management?

Callbell can help your software house in managing customer assistance by arranging your communication channels in the best possible way. In the field of software development, it is fundamental to always keep in touch with your team and customers, by using an effective communication tool, manageable within a single app that can also send files.

If you are looking for a way to speed up your sales or tech support team communication, so that you can offer your customers updates or free demos, then Callbell can help you.

This is why Callbell allows your team to manage client chats from a single interface. All you have to do is create a free account by entering your WhatsApp business number. Callbell will provide you with an interface where you can invite your team and your customers, and start chatting right away.

What are the main features of the platform?

Callbell is a platform that allows you to provide assistance through the leading messaging apps. It lets you integrate, aside from WhatsApp also Facebook Messenger, Telegram and Instagram Direct, so you can be present in your clients’ preferred channels.

All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.

Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.

Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.

Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime.

Create your free account

It takes only 3 minutes to get started

Connect your messaging channels, invite your team and you’re good to go

Browsing from mobile? Do not worry, you can just leave your email and finalize the set-up of your account later on

*no credit card required

Also available from mobile app

App Store & Play Store