The best alternative to Timelines in 2025

Nowadays, WhatsApp and other social networks that provide instant messaging have marked a real turning point for the interactions between companies and customers. In fact, communication has become increasingly direct and immediate, also offering the possibility of sending videos, photos, texts, documents and much more.

Precisely in this case, Timelinea offers the possibility of obtaining a complete solution, allowing companies to offer professional and authentic customer service to all those who purchase their products and services. However, this tool, as always, also has disadvantages. That is why, in today's article, we will talk about Callbell, the best alternative to Timelines in 2025. 🚀

What features does timelines.ai offer?

At this point, you might be wondering: how can Timelines help me grow my business? It is very simple: this tool is equipped with several functions, capable of simplifying the management of customer service and instant messaging apps. Its primary advantages are:

• Shared inbox
• CRM integrations
• Workflow automation
• Broadcast messaging
• Integration with ChatGPT
• Analysis and statistics

These functions, in fact, help all those companies that want to develop perfect customer service and sales management. The CRM allows you to create and organize a solid database; while the shared inbox allows you to manage all incoming chats.

Who uses timelines.ai?

This app was designed for sales, support or call center teams, who manage very high volumes of messages on a daily basis. It is designed specifically to organize the team and the high number of interactions, managing everything in a simple and practical way.

We can say that Timelines is the ideal solution for companies that deal with technology sectors, e‑commerce, online stores, service companies and even other types of businesses that receive daily and tend to actively use messaging apps to answer questions and doubts from their customers.

What can and cannot timelines do for your business?

Timelines is an extremely interesting platform for all companies that want to provide easy and fast customer service. However, you should always consider that all that glitters is not gold. In fact, each platform has advantages and disadvantages or features that do not suit your business. Let's now see some of the most important ones that Timelines has:

Advantages

• Centralized management of WhatsApp
• Integration with CRM and automation
• Sending broadcast messages
• Conversation history and monitoring
• Automatic replies
• Detailed analysis and reports

Disadvantages

• Costs too high for small teams
• Exclusive dependence on WhatsApp and not on other platforms
• High learning curve
• Restrictions for broadcast messaging
• Less flexibility in customization

Is Timelines a good option for my business?

Only you can answer this question. In fact, every company has its own needs, being very different from others on the market. In this section, we want to share some useful information with you to help you decide whether or not Timelines is a good option for your needs.

Timelines is a good option if:

• Your business relies exclusively on WhatsApp to interact with customers
• You use a multi-agent solution on the platform
• You need a CRM to create a database and monitor it
• You need ad campaigns on WhatsApp
• You need simple reporting

Timelines is NOT a good option if:

• You are looking for an omnichannel solution
• You are a small business with a limited budget
• You need advanced customization in automation
• You want to avoid risks with WhatsApp policy

If your business communicates exclusively via WhatsApp and is in its early stages, then Timelines could be a great option. However, if you are looking for complete control, integrating with different messaging apps and detailed reports, automated chatbots with OpenAI, marketing campaigns on WhatsApp, different features for sales and support teams, then this platform is NOT for you. Instead, you could go for Callbell, a multi-channel and user platform that we present below and that could be considered the best alternative to Timelines in 2025.

The best alternative to timelines.ai?

Callbell is an app that offers all the useful and necessary features to provide highly personalized customer service, having other tools capable of improving service, workflows and follow‑up. In addition to WhatsApp, Callbell integrates Instagram, Facebook and Telegram. In addition to that, it also has an internal CRM and sales funnels to keep track of all your customers. With Callbell, you can create chatbots with artificial intelligence, sequences and highly efficient automations. This app is really practical and extremely easy to use.

If you want to try it for free for 7 days, click here.