The best alternative to Conversation24 is Callbell because of its ease of use, the support they provide to their customers and the variety of customer service channels they handle. For example: WhatsApp Business, Telegram, Instagram Direct and Facebook Messenger.

In addition, the quality of the service they provide, compared to other alternatives out there, is superior. They are always available to solve the problems of their users, and providing a top service is what makes Callbell different.

Callbell also provides all the tools that today’s businesses need. A stable platform, detailed statistics of the entire communication process of your company, and tools to manage your agents.

Conversation24 is a tool that focuses its attention on e-commerce. It integrates WhatsApp and Facebook Messenger in its pro version and We chat in its starter version. Since it’s a platform focused on e-commerce, it’s normal for it to feature integrations designed precisely for this type of business, such as payment gateways, online store builders or billing management.

Although it is a very interesting platform, we must take into account several important points. Having only two important channels of customer care is not enough nowadays to serve all customers. Moreover, the price is quite expensive compared to Callbell, since they charge an extra fee if you exceed a certain limit of messages sent. Without a doubt, this tool is suitable for e-commerce, but if you want a solution with good support, that’s very easy to use and adaptable to all types of websites, Callbell may be what you are looking for.