The best alternative to HiBot is Callbell thanks to its ease of use, to the support provided to its customers and the variety of channels it manages. Such as: WhatsApp Business, Telegram, Instagram Direct and Facebook Messenger.

Furthermore, the quality of the service it provides compared to the alternatives on the market is far superior. In fact, the agents are always ready to solve problems and provide an excellent service, making Callbell a service different from the others.

Callbell offers all the features that companies need nowadays: a stable platform, detailed statistics regarding the entire communication process. and the necessary tools for managing agents.

One of the most important differences between these two tools is that HiBot offers multi-agent communication only for certain social networks and apps, such as WhatsApp, Instagram and Facebook; while Callbell also has Telegram, and also manages Instagram Direct. Similarly, HiBot has automated bots that serve customers, while Callbell presents a human team creating automatic routing so as to facilitate the distribution of leads between departments.

Another difference is the price: the one proposed by HiBot depends on the requests and needs of the user, so it does not have any real plans. Callbell instead offers very cheap plans that integrate all service channels and an acceptable number of users.