Looking for a Mercury alternative?

The best alternative to Mercury is Callbell, thanks to its ease of use, to the support provided to its customers, and the variety of channels it manages. Such as WhatsApp Business, Telegram, Instagram Direct and Facebook Messenger.

Moreover, the quality of the service it provides compared to the alternatives on the market is far superior. In fact, the agents are always ready to solve problems and provide an excellent service, making Callbell a service like no other.

Callbell offers all the features that companies need nowadays: a stable platform, detailed statistics regarding the entire communication process, and the necessary tools for managing agents.

Although Mercury able to cover multiple service channels, it’s very expensive both for small and medium-sized companies that are launching their digital activities. Hence, the are many differences between this service and Callbell.

Among these we immediately find the price, in fact Callbell is much much more affordable . Moreover, Mercury‘s customer service is not excellent and the focus of this tool is aimed precisely at customers of large companies; unlike Callbell, which is dedicated to smaller companies. Lastly, Callbell offers an omni-channel and multi-agent platform to manage all chats.