The best alternative to Mercury is Callbell thanks to its ease of use, to the support provided to its customers and the variety of channels it manages. Such as: WhatsApp Business, Telegram, Instagram Direct and Facebook Messenger.

Moreover, the quality of the service it provides compared to the alternatives on the market is far superior. In fact, the agents are always ready to solve problems and provide an excellent service, making Callbell a service like no other.

Callbell offers all the features that companies need nowadays: a stable platform, detailed statistics regarding the entire communication process. and the necessary tools for managing agents.

Mercury is a tool developed primarily for stores, having optimized the process of receiving and issuing orders, refunds and returns. Moreover, it only offers 2 service channels, namely WhatsApp and Facebook Messenger.

Callbell on the other hand focuses on 4 main service channels: WhatsApp, Telegram, Instagram and Facebook Messenger. The service works great for any type of business that receives a large volume of inquiries on a daily basis, and the customer service is excellent.

Price is also an important factor when comparing the two tools, since Mercury is much more expensive than Callbell, thus making it difficult for small and medium-sized businesses to use this tool.