The best alternative to Trengo is Callbell thanks to its ease of use, to the support provided to its customers and the variety of channels it manages. Such as: WhatsApp Business, Telegram, Instagram Direct and Facebook Messenger.

Moreover, the quality of the service it provides compared to the alternatives on the market is far superior. In fact, the agents are always ready to solve problems and provide an excellent service, making Callbell a service like no other.

Callbell offers all the features that companies need nowadays: a stable platform, detailed statistics regarding the entire communication process. and the necessary tools for managing agents.

Trengo and Callbell are similar tools but still have some differences: among these there’s the price. Trengo, in fact, is an expensive solution and not all companies can afford such an expensive service. Another difference is that Trengo cannot allocate chats to different departments.

Finally, it does not have a user chat history, so if you talk to a customer with whom you have already chatted before, you may not be able to see the history. Callbell, on the other hand, has all these features and also has the ability to download and save all customer chats.