The best alternative to Zendesk Message is Callbell thanks to its ease of use, to the support provided to its customers and the variety of channels it manages. Such as: WhatsApp Business, Telegram, Instagram Direct and Facebook Messenger.

Moreover, the quality of the service it provides compared to the alternatives on the market is far superior. In fact, the agents are always ready to solve problems and provide an excellent service, making Callbell a service like no other.

Callbell offers all the features that companies need nowadays: a stable platform, detailed statistics regarding the entire communication process. and the necessary tools for managing agents.

Zendesk is very different from Callbell: first of all, it has two modes, CRM and service that can be used either separately or together. Callbell, on the other hand, offers a specialized platform for the services offered and has additional tools for sales teams, including statistics and lead management.

Also, although the two tools are very similar, they have different costs: Callbell is cheaper. Plus, Zendesk offers additional features, such as a product catalog and special CRM features that make it different from other tools.

Finally, the support of both tools is quite good; however, Callbell is known for its excellent customer service, able to respond to all inquiries immediately. So, if you are looking for a complete, affordable and well-optimized tool, Callbell is the right solution.