How to improve the customer service of a B2B company

Index How is B2B customer service characterized? How to provide good customer service for a B2B company How to implement WhatsApp correctly within the tools for B2B customer service Good B2B customer service translates into sales Before we begin to establish some...

Top 5 tools for support teams

Index What are support tools? Why do companies need support tools? What are the top 5 tools for support teams? The best tool for customer service Support tools have been the most important ally of companies over the last few years. With the arrival of the Covid-19...

8 customer service metrics your team should be monitoring

Index What are customer service metrics? What are the 8 best customer service metrics available? What are customer service metrics used for? What tool can help me obtain these metrics? Today there are many different types of businesses on the Internet. From e-commerce...

Difference between a live chat and messaging apps

Index Why should a company replace the Live chat system with instant messaging applications and what are the differences? What is a live chat? What are messaging apps? What are the main differences between live chats and messaging apps? Disadvantages of using a live...