Difference between a live chat and messaging apps

Index Why should a company replace the Live chat system with instant messaging applications and what are the differences? What is a live chat? What are messaging apps? What are the main differences between live chats and messaging apps? Disadvantages of using a live...

Omnichannel platform for support

Index What are omnichannel platforms How customer service works nowadays The best omnichannel platform for support For some time now, companies have been dedicated to selling and serving their customers through strategies and platforms optimized for multi-channeling....

How to reduce inbound call volumes with WhatsApp

Index WhatsApp vs Calls: how to optimize your contact center customer support The WhatsApp Business API integrated within the Callbell platform What are the advantages of using WhatsApp to reduce phone calls Do you provide telephone support for your customers and you...

Telegram for Teams: Here’s how it works

In this article you will find a series of ideas to use Telegram in a collaborative way, to communicate with your customers during the sales process or during the support phase. Index Managing a shared Inbox on Telegram How to use Telegram for your company’s...