In this article, we will see what are the best ways to efficiently manage messages coming from your Facebook page or, if installed on your website, from Facebook Messenger live chat. Although Facebook Messenger is one of the most popular messaging channels in the...
If your online business is aimed at a mobile-first audience, it’s essential to consider how to support your customers during their purchase or post-sales process: in this article we will understand how you can do this. In December 2018, Google announced that...
Telegram is much more than an instant messaging app. It’s a practical, fast and immediate tool that can be used for customer support. Telegram has 200 million daily active users per month, which is why many companies use it for their business goals. With...
Direct messaging apps are an excellent opportunity for companies that sell products or services online to optimize their customer service and, consequently, to increase sales. We all use at least one. For this reason, direct messaging apps have become a fundamental...
Here are some tips on how you can use Instagram direct messaging (Direct) to provide customer support and increase sales For many businesses that sell products or services online, Instagram has become the main channel through which they can communicate with their...
Here are the best live chat plugins for your e-commerce website to provide live customer support Several studies show that around 83% of consumers require assistance when buying a product or service online. If up until today most companies offered a support...
