How Saysimple works

Saysimple is one of those tools that covers so many and different categories. It is a platform designed for large companies that carry multiple contact channels: among these we have Facebook, Instagram, Telegram, Twitter, live chat and other interesting channels. In addition to being multichannel, this platform offers very interesting statistics on your business, it has solutions for automation, wholesaling, e-commerce and tourism.

However, it also has negative points. One of these is the price, which is a bit too expensive for small and medium-sized businesses. We also encounter the problem of onboarding, which is a bit complex, causing agents to learn a little more slowly on how to manage this platform.

Knowing all this, we can say that Saysimple is a platform for large companies that want a more in-depth solution in terms of integrations and functionality. In this sense, Callbell manages to master the simplicity and ease of an instrument with its multiple communication options. Callbell is developed for medium and small companies that have the main communication channels of the market with great ease of onboarding, facilitating work efficiency.

That is why today we present how Saysimple works and some tips so that you can choose the platform that best suits your business.

Main features

The main features that we can notice in Saysimple are the ones we present below:

1) It has a public API

Saysimple has an API so that its users can connect the application to other tools and make the most of it.

2) Live chat

With Saysimple we have a live chat that we can activate on the company website. This will allow your potential customers to communicate with you via the web in real time.

3) Surveys and automatic routing

One of the most interesting features is that we will be able to carry out surveys within the application towards users with the possibility of directing conversations through automatic routing.

4) CRM

In Saysimple, saving a database of your customers is very simple thanks to the CRM tool integrated into the platform.

How to register on Saysimple

We just have to follow these simple instructions in order to register on this platform:

1) First, we need to enter the Saysimple site by clicking here.

2) Then, click on request a demo.

3) Fill in all contact information and click on request a demo.

4) Finally, we will just have to wait for a platform agent to contact us to continue with the registration process. Please note that this application is paid. To have an account then you have to pay for a plan.

Advantages and disadvantages of Saysimple

Saysimple has many advantages over other applications but also some disadvantages. Here we will share all the necessary information so that you can decide based on your communication needs with customers.

Advantages

1) Chat live and in real time.

2) Integrated CRM.

3) Polls and comments.

4) public API.

5) App for mobile devices.

Disadvantages

1) Expensive.

2) The instrument support is not very good.

3) Difficult platform to manage.

4) Particularly focused on automation.

Should I Acquire Saysimple?

Saysimple is a great tool for managing company messages and chats. The platform has advantages and disadvantages. While Saysimple helps us manage multi-channel conversations, including WhatsApp, by also offering us APIs, CRMs, bots, contact forms and user surveys, the app is quite expensive and difficult to learn to use. It tends to get complicated and time-consuming as agents get used to the tool and support isn’t always willing to help.

In this sense there is Callbell, a tool with the same functionality as Saysimple but with slightly lower communication channels since this tool focuses on the most important ones (Facebook, Instagram, Telegram and WhatsApp). This platform is much easier to use and has excellent support, which is available most of the time. Callbell is ideal for any type of business and the price is quite affordable. Furthermore, this platform always renews functionality and features.

Finally, the two platforms are both good, but you need to consider what is best for your business, what you need, and the needs each tool covers for you.

Alternatives to Saysimple

In the messaging app market, there are multiple platforms that can help companies communicate with their customers – these tools help improve sales and support processes. Keep your customer base organized, offer better work efficiency and important integrations to do business efficiently.

If you want to access a list of all these messaging tools, you can see it here:

Access the list by clicking here

 In this same sense, if you want to try a very complete tool for support teams, sales or call centers. This allows you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide comprehensive statistics on your communication process, is easy to use and offers you a clear organization along with efficiency and effectiveness at work, Callbell may be the solution.

If you want to know more about the Callbell tool and how it can help you improve communication processes with your customers, you can click here.