Connect your messaging channels and start collaborating with your team thanks to our chat management module
Unify your customer communication in one place
Centralize all conversations with your customers from WhatsApp, Instagram Direct, Messenger and Telegram in a simple multi-agent platform
Manage conversations with your team efficiently
Quick replies, internal notes, tags, automatic assignment are just some of the features that will allow your team to collaborate and manage communication with your customers
Stay in control and monitor your team’s performance
Thanks to our statistics module and the features available for administrators and supervisors, you can keep control over all the conversations that pass through your company
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How can I try the Callbell chat management module?
With the Callbell chat management module, you can immediately connect a WhatsApp account, a Facebook page, an Instagram page or a Telegram account to receive messages from these channels directly on the platform.
N.B. : it is not mandatory to install the Callbell chat widget to manage incoming conversations from the different messaging channels. You can, for example, choose to connect your Facebook page or your WhatsApp Business account without necessarily using the Callbell widget on your website.
Once signed up, do not hesitate to get in touch with a member of our team for any questions and we will guide you in the initial set up of the platform.
What are the main features of the chat module?
One of the main features is the ability to manage these three channels in collaboration with your team, both from PC and from mobile (thanks to our iOS and Android mobile App).
For our chat module, we have developed a number of features that increase the efficiency of messaging management, to make these communication channels structured for a company. Among the main features we have: quick replies, internal notes, tags, automatic replies, sending the transcript of the conversation via e-mail, automatic assignment of conversations.
We are constantly working on adding new features and perfecting existing ones.
How does the automatic assignment of conversations work?
Once the automatic assignment is activated, you can decide to exclude team members from the assignment of incoming chats, you can decide to include (or exclude) from the automatic assignment agents based on their “status” (online / offline), and set further variables for automatically assign chats that already in progress.
