- What are WhatsApp Business welcome messages?
- Why should you use welcome messages on WhatsApp Business?
- What are the benefits of using great welcome messages on WhatsApp?
- What should a good welcome message on WhatsApp Business contain?
- What are the best WhatsApp Business welcome messages you should use?
- How can Callbell help you improve the customer experience?
First impressions matter, and this is reflected in all areas of life. Companies are not exempt from this. Obviously, by making a great impression on someone the first time you meet, will surely make them respond to your message immediately. This means that you can start a conversation faster, and with greater responsiveness.
For this reason, we bring you the best WhatsApp Business welcome messages that your business should definitely use.
By using Callbell it is possibile to create messages that can instantly capture the attention of your customers. Remember that a good welcome message means better chances of getting a reply.
This will allow to increase the response rate to your messages, improve customer service, user experience and your company’s image.
a) To strengthen the relationship with your customers.
b) To create a good first impression.
c) To provide a different experience.
e) To implement different messages according to the situations.
f) To personalize messages and differentiate them by category.
As you can see, the advantages you can get by implementing welcome messages in your communication strategy are many.
Moreover, you must always respond naturally to make the customer feel the warmth in the conversation. The best experiences always come from people with whom we feel a certain affinity. For this reason, the goal of your message should inspire confidence in the person who contacts you.
Here we share the best WhatsApp Business welcome messages to use for your business:
a) Hello! Thank you for contacting “Company Name” in X minutes we will get back to you.
b) Thank you for contacting “Company Name”. We have received your message and will get back to you in X time.
c) We look forward to assisting you! We will get back to you as soon as possible within our business hours (hours). It won’t take longer than 24 hours from now.
Welcome messages are generally short, easy-to-read, concise, containing all the necessary information. This is because users, during their first interaction with a company, just want to know by how much time it will take to speak with an agent and be sure to resolve the issue quickly.
Customer support messages
a) Thank you very much for contacting our support team, one of our agents will get back to you shortly.
b) Hello! Thank you for contacting us, one of our agents will respond shortly to your request, how may we assist you?
WhatsApp’s customer support messages are different than welcome messages. This is because people, in this case, want to speak directly to an agent about an account problem or disruption. So, a short message ensuring the fastest assistance may be the way to go.
Messages for after hours assistance
a) Hello, how are you? Our support team is not available at this time; however, when one of our agents becomes available again, they will answer your question as quickly as possible. In the meantime, you can consult our help center by clicking here.
b) Our agents are not available right now, our working hours are X, your request has been queued and you will receive assistance during our normal hours. If you have any other questions, you can consult our help center.
After-hours service messages are essential, because with these we communicate to our customers that we cannot help them at that precise moment. Remember: it is very important to leave a link to the service center where customers can find answers to their questions if they have easy-to-solve issues.
Messages on holidays
a) We wish to wish all our customers a Merry Christmas and a Happy New Year, you will soon be contacted by one of our agents. Have a great day.
b) This year has been a wonderful year thanks to customers like you, we hope to continue to fill your life with satisfaction and well-being again next year. Soon you will be contacted by one of our agents.
Messages on holidays are extremely important as they strengthen the relationship with your customers.
They show that you care about their well-being and even the smallest details. The use of this type of messages, in fact, increases company trust and credibility.
Messages to indicate problems
a) Dear customer, we apologize for the inconvenience. We know all the issues our system presents, and we are working to fix them as soon as possible. We will notify you when the system is restored. Thank you very much for your understanding, we’re very sorry.
b) Dear customer, we apologize for any problems you are currently experiencing, we are working to resolve the issue as quickly as possible.
In this way Callbell offers additional features such as automatic routing, which you could use along with welcome messages to improve the customer experience in terms of communication and handling of requests.
If you would like to know more, you can visit our website by clicking here.
What are WhatsApp Business’ welcome messages?
With Callbell you can create messages that can immediately capture the interest of your customers. Remember that a good welcome message means more chances for conversion. With this tool you will be able to create stunning welcome messages and automate them so that your customers receive them right away.
Why should I use welcome messages for my business on WhatsApp Business?
There are small variations of the welcome messages that can grab the attention of some users over others; for this reason, we recommended you create variations of welcome messages that will grab the attention of most users regardless of their type, and on the place, time and date they are created.
This will increase the message response rate, improve customer service, user experience and your company image.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct