Have you ever wondered why your leads don’t reply to messages or why your response rate is so low? Many of our customers have this problem and they know that the solution is to have an excellent WhatsApp welcome message, so that users are immediately drawn to what we have to say.

First impressions matter, and this is reflected in all areas of life. Companies are not exempt from this. Obviously, by making a great impression on someone the first time you meet, will surely make them respond to your message immediately. This means that you can start a conversation faster, and with greater responsiveness.

For this reason, we bring you the best WhatsApp Business welcome messages that your business should definitely use.

What are WhatsApp Business welcome messages?

WhatsApp welcome messages are messages that users receive instantly. This means that, depending on the type of message the user reads at the beginning of the chat, they will decide whether to reply faster or not.

By using Callbell it is possibile to create messages that can instantly capture the attention of your customers. Remember that a good welcome message means better chances of getting a reply.

Why should you use welcome messages on WhatsApp Business?

Using a single welcome message on WhatsApp or on an other social networks is wrong. Because many people react differently depending on the message they receive. There are in fact some welcome messages capable of capturing the attention of some users, but not of others; For this reason, it is advisable to create different welcome messages, depending on the place, time and date in which they are to be used.

This will allow to increase the response rate to your messages, improve customer service, user experience and your company’s image.

What are the benefits of using great welcome messages on WhatsApp?

What are the benefits of using great welcome messages on WhatsApp?

There are many benefits to using excellent welcome messages on WhatsApp Business, so we will list them. Why should you implement the messaging strategy on your social networks?

a) To strengthen the relationship with your customers.

b) To create a good first impression.

c) To provide a different experience.

d) To respond in a timely and appropriate manner.

e) To implement different messages according to the situations.

f) To personalize messages and differentiate them by category.

As you can see, the advantages you can get by implementing welcome messages in your communication strategy are many.

What should a good welcome message on WhatsApp Business contain?

Replying with transparency and clarity is always the best option for a first WhatsApp welcome message. In this way you will provide excellent information to the client, making sure that the agent can take the request and solve his/her problems. You must always be honest and provide the correct information. Remember that no one likes to wait too long or receive wrong information that could lead to future problems.

Moreover, you must always respond naturally to make the customer feel the warmth in the conversation. The best experiences always come from people with whom we feel a certain affinity. For this reason, the goal of your message should inspire confidence in the person who contacts you.

What are the best WhatsApp Business welcome messages you should use?

What are the best WhatsApp Business welcome messages you should use?

First of all, remember that the best welcome message on WhatsApp is always the one that meets directly the customer’s need. Depending on the situation, your message will need to be different. For this reason, it is important to have a series of templates ready for every occasion, and for every type of customer, thus providing the best possible service.

Here we share the best WhatsApp Business welcome messages to use for your business:

General messages

a) Hello! Thank you for contacting “Company Name” in X minutes we will get back to you.

b) Thank you for contacting “Company Name”. We have received your message and will get back to you in X time.

c) We look forward to assisting you! We will get back to you as soon as possible within our business hours (hours). It won’t take longer than 24 hours from now.

Welcome messages are generally short, easy-to-read, concise, containing all the necessary information. This is because users, during their first interaction with a company, just want to know by how much time it will take to speak with an agent and be sure to resolve the issue quickly.

At Callbell we strive to help you with your company’s communication by facilitating the use of these message templates through our automatic routing. If you want to know more, click here.

Customer support messages

a) Thank you very much for contacting our support team, one of our agents will get back to you shortly.

b) Hello! Thank you for contacting us, one of our agents will respond shortly to your request, how may we assist you?

WhatsApp’s customer support messages are different than welcome messages. This is because people, in this case, want to speak directly to an agent about an account problem or disruption. So, a short message ensuring the fastest assistance may be the way to go.

Messages for after hours assistance

a) Hello, how are you? Our support team is not available at this time; however, when one of our agents becomes available again, they will answer your question as quickly as possible. In the meantime, you can consult our help center by clicking here.

b) Our agents are not available right now, our working hours are X, your request has been queued and you will receive assistance during our normal hours. If you have any other questions, you can consult our help center.

After-hours service messages are essential, because with these we communicate to our customers that we cannot help them at that precise moment. Remember: it is very important to leave a link to the service center where customers can find answers to their questions if they have easy-to-solve issues.

Messages on holidays

a) We wish to wish all our customers a Merry Christmas and a Happy New Year, you will soon be contacted by one of our agents. Have a great day.

b) This year has been a wonderful year thanks to customers like you, we hope to continue to fill your life with satisfaction and well-being again next year. Soon you will be contacted by one of our agents.

Messages on holidays are extremely important as they strengthen the relationship with your customers.

They show that you care about their well-being and even the smallest details. The use of this type of messages, in fact, increases company trust and credibility.

Messages to indicate problems

a) Dear customer, we apologize for the inconvenience. We know all the issues our system presents, and we are working to fix them as soon as possible. We will notify you when the system is restored. Thank you very much for your understanding, we’re very sorry.

b) Dear customer, we apologize for any problems you are currently experiencing, we are working to resolve the issue as quickly as possible.

How can Callbell help you improve the customer experience?

How can Callbell help you improve the customer experience?

Callbell is a company dedicated to facilitating conversations between companies and customers. That’s why functions like multi-agent WhatsApp and chat widgets for your website make it possible to have an ecosystem capable of centralizing messages from different social networks such as Facebook, Instagram , Telegram and WhatsApp , where all your agents can manage incoming messages and create companystatistics and metrics.

In this way Callbell offers additional features such as automatic routing, which you could use along with welcome messages to improve the customer experience in terms of communication and handling of requests.

If you would like to know more, you can visit our website by clicking here.

Frequent Questions

What are WhatsApp Business’ welcome messages?

The WhatsApp welcome messages are messages that users receive instantly. This means that, depending on the type of message the user reads at the beginning of the chat, they will respond quickly or slowly.

With Callbell you can create messages that can immediately capture the interest of your customers. Remember that a good welcome message means more chances for conversion. With this tool you will be able to create stunning welcome messages and automate them so that your customers receive them right away.

Why should I use welcome messages for my business on WhatsApp Business?

Using a single welcome message on WhatsApp or any other social network is wrong, because many people react differently according to the message they receive.

There are small variations of the welcome messages that can grab the attention of some users over others; for this reason, we recommended you create variations of welcome messages that will grab the attention of most users regardless of their type, and on the place, time and date they are created.

This will increase the message response rate, improve customer service, user experience and your company image.

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About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct