Callbell is better than Whaticket (and we want to prove it to you)

Nowadays, companies are moving most of their customer service to digital tools, using instant messaging platforms like WhatsApp or Instagram. However, if you don't use the right platform, you can experience slow and chaotic service instead of a seamless and memorable customer experience.

In this article, we'd like to talk to you about Whaticket and why Callbell is the best choice overall.

Integrations and Communication Channels

First of all, Whaticket can only connect to WhatsApp and, in some cases, Messenger or Instagram, but its primary focus is severely limited in terms of multi-channel capabilities.

Instead, Callbell offers a unified messaging ecosystem, connecting WhatsApp, Instagram Direct, Facebook Messenger, Telegram, and live chat into a single inbox, using various automation and management options. This means your teams don't have to switch apps to respond to customer messages: all interactions arrive directly in one place, ready to be addressed and managed by the appropriate team, easily, quickly, and efficiently.

True Multi-Agent Collaboration

One of Whaticket's weaknesses is assigning and collaborating within a single chat, despite allowing multiple users to use it. This can be very chaotic and unintuitive.

With Whaticket, assigning chats requires multiple manual steps or can only be based on non-dynamic filters. This means that:

• An agent may find themselves dealing with chats that aren't their responsibility.
• There's a risk that two agents will answer the same customer, due to a lack of clear coordination.

On the contrary, with Callbell, multi-agent collaboration is completely seamless and transparent:

• Automatic chat assignment (round robin).
• Internal notes visible only to the team.
• Labels and funnels to organize all customers.
• Automatically reassign chats if an agent is unavailable.

All these features speed up response times, preventing a customer from being left "on hold" or waiting for assistance.

Chatbot + Integrated Artificial Intelligence

Whaticket requires an external connection for the basic chatbot or to create effective conversational flows.

In contrast, Callbell offers its own integrated chatbot, allowing you to create extremely powerful and comprehensive automated flows. It also supports OpenAI, allowing ChatGPT to respond on your teams' behalf, qualifying leads or redirecting requests. This means your agents can focus more on conversations that require human assistance, while the bot handles more repetitive and routine requests.

Advanced metrics and real-time dashboards

One of Callbell's strengths is undoubtedly its data analysis, which, unlike Whaticket, is extremely useful and functional.

In fact, with Callbell, you'll have:

• A real-time dashboard to view online agents, active chats, response times, and channel distribution.
• Detailed reports on conversations, agent performance, and team efficiency.
• Available data that helps you make immediate decisions.

This means you can detect problems before they impact the customer experience or, worse, your sales.

Customer Experience and Support

Whaticket features a functional but much more technical interface. This means that many users may require more support to navigate the platform, making the learning curve much steeper.

Callbell focuses primarily on a highly intuitive, modern, and easy-to-use design, with a minimal learning curve. Furthermore, its customer support is truly excellent, with a team available in Italian, English, and Portuguese, making implementation even easier for all international companies.

Conclusion: Callbell offers versatility and efficiency for your business

Finally, Callbell presents itself as a very attractive option, offering benefits that help companies improve their customer relationships by:

• Integrating multiple channels into a single inbox.
• Offering multi-agent collaboration.
• Incorporating a chatbot and artificial intelligence without the need for third-party support.
• Providing advanced, real-time metrics.
• Being intuitive and offering better support.

If you're looking for an extremely powerful and adaptable tool that can take your customer service to the next level, Callbell is the right choice for you.