In this article we will discover which are the best free plugins to install WhatsApp on your website and allow your site visitors to start a chat in just one click
WhatsApp is the most popular chat app in the world, and more and more companies are choosing to integrate this channel into their marketing, sales and customer support strategy.
In a previous article, we analyzed how to integrate WhatsApp into a website using a customized link that can be used in any website element (a text, an image or any other call-to-action).
In this new post, we will focus on the 3 most popular chat plugins that allow visitors, once they arrive on the website, to start chatting in a single click at any time.
Which are the best chat plugins to integrate WhatsApp into a website?
In this article we present you three widespread plugins you can use to integrate WhatsApp on any website, regardless of the CMS used (WordPress, Wix, PrestaShop, Magento etc …).
The three plugins we have chosen are Callbell, Whatshelp and WidgetWhats. Let’s see what are the pros and cons of these three tools.
Let’s start with our plugin: Callbell
Callbell’s chat plugin is a free tool that allows you to integrate various messaging apps, besides WhatsApp, on your website, like Facebook Messenger, Telegram and Instagram Direct. Moreover, it is possible to set a welcome message for visitors and customize the your widget icon (even with an animated gif).
If, in addition to WhatsApp, you also want to integrate Facebook Messenger into your chat widget, with Callbell your visitors will be able, from desktop, to chat in real time without having to abandon your site.
Callbell is also the first widget that allows you to integrate Instagram, and encourage to start a chat through Instagram Direct: if you want to know more, we recommend you read this article.
The Callbell team is also always available to provide customer assistance during the installation process: just contact us through our chat widget here on our site.
You can install WhatsApp on your website by creating a free account by clicking here.
Whatshelp is a free plugin launched a few years ago and which has never been updated ever since. To create your own chat plugin and integrate Whatshelp on your website, just go to the website and set up the different channels you want to integrate. Also in this case it is possible to include other messaging apps besides WhatsApp.
Whatshelp allows you to integrate Messenger (but only to leave a message on the page), Viber, WeChat and many other appls which are famous mainly in Russia (where WhatsHelp was probably developed).
Although the plugin works properly, Whatshelp does not provide any kind of support and right now it doesn’t seem possible to contact their team in any way. Moreover, since the widget is not linked to an account, in order make a change to the widget you will have to to create a new one and then uninstall and reinstall the plugin from scratch.
WidgetWhats is a specific plugin to integrate WhatsApp; it is not possible to choose different channels, like in the case of Callbell or Whatshelp.
This tool allows you to set up in the widget different agents who can be contacted on different WhatsApp support numbers: this feature allows you to sort incoming chats to different support agents, and can be very useful for those companies that receive significant volumes of incoming chats.
Although the design of this tool is not particularly attractive, it is possible to customize the WidgetWhats widget, change the chat color and even integrate a Facebook pixel to perform retargeting activities on visitors who clicked on the chat.
WidgetWhats integrates with the most popular CMS including WordPress, Magento and Shopify.
How to install Callbell, Whatshelp and WidgetWhats on your website?
Installing WhatsApp on your website thanks to these three plugins is very easy. Both Callbell and Whatshelp and WidgetChats provide, at the end of the configuration process of the chat widget, a script that must be installed inside the section of the website.
For those less “tech-savvy”, you can use Google Tag Manager. In this case, it is necessary to create a new Tag, copy and paste the script provided and insert the trigger “all pages”.
Once saved and published, your widget will be live on your website.Don’t forget that if the visitor is a desktop user, the WhatsApp icon will open the WhatsApp Web app: if the visitor has already configured WhatsApp Web he can immediately start chatting; otherwise he must first synch the web version of WhatsApp by scanning the QR code that appears once the page is opened.
For any plugin customization, you can contact the Callbell team at any time: we will try to do everything possible to help you configure your widget and immediately start chatting with your customers.
Thank you for reading and see you soon!
What are the best plugins to install WhatsApp on a website?
Why use WhatsApp instead of a traditional Live Chat?
What are the main differences between Callbell, Whatshelp and WidgetWhats?
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and (soon) Instagram Direct