How to connect WhatsApp to Typeform | Callbell

In this article, we’ll look at how your business can connect Whatsapp to Typeform, using the Callbell API.

You must have an account to proceed Callbell and an account Typeform

What is Typeform?

Typeform is a very popular platform that allows users (mainly companies) to create interactive forms, surveys, quizzes and questionnaires quickly and efficiently. It is a tool that allows you to create personalized and engaging forms that adapt to the design of your brand.

How Typeform works is very simple. Once logged in, the user can choose to create a new form or survey, or use one of the predefined templates available. Typeform allows you to customize every aspect of the form, from the choice of colors to the layout and background images. Users can also add questions, multiple choice answers, text boxes and more.

What makes Typeform different from other online survey tools is its interactive and engaging design. Questions can be viewed one at a time, and the user can move on to the next one with a simple click. Also, you can integrate images, videos and other elements to make the form more engaging.

Once the form has been created, the user can share the form link with their users or embed it on their website. Typeform also offers detailed analysis and reporting on the results of surveys and questionnaires, allowing users to get a clear view and the data collected.

What is Callbell?

Callbell is a B2B SaaS platform focused on communication between companies and customers through messaging platforms. It is a collaborative chat tool that companies can connect their page to Facebook, a WhatsApp account via WhatsApp Business API, Instagram Business and Telegram to centralize support channels and provide a better end customer experience, all in one centralized solution.

Concretely, Callbell allows you to unify all conversations from different instant messaging channels in a single dashboard, allowing support and sales teams to respond more quickly and effectively to customers, without having to switch from one app to another. Callbell has implemented a series of automation tools, which allow you to send predefined responses to customers based on their requests or to start an automated customer support process based on their needs.

Advanced analytics and reports, allow you to monitor team performance, conversation metrics and the effectiveness of the communication strategies used.

How to Integrate WhatsApp to Typeform – Main method

If you haven’t already done so, first you need to:

1) Create an account on Callbell and integrate WhatsApp Business API

2) Create an account on Typeform. 

Once done, you can start using theCallbell API documentation to connect your Company WhatsApp account to Typeform according to your needs.

Here are some interesting examples of how to leverage this integration and improve business processes.

1) Generate WhatsApp Leads using Typeform 

With this implementation, it will be possible to automatically synchronize the contacts generated on Typeform with Callbell.

For example, let’s imagine creating a typeform where the goal is to collect WhatsApp contacts, qualifying them with a series of questions and information. Thanks to the Callbell API connection, every time a contact completes this information on Typeform, a new contact will be created within the Callbell platform containing all the information collected on the form.

2) Automatically send a WhatsApp message to users who complete a Typeform form

 This implementation is even more interesting. Thanks to it we will have the possibility to send (in a completely automated way) a WhatsApp template to all users who will complete the Typeform that you will have connected via API to Callbell.

Not only that, it will also be possible to introduce variables within the WhatsApp message sent, for an even more personalized service.

Let’s take an example:

You have just created a Typeform where in question 1 you ask for the name of the contact and in question 2 you ask for the phone number.

Suppose we want to send this WhatsApp message template.

Hello {{1}}, thank you for completing this form : our team will contact you as soon as possible.

Thanks to the API implementations, it will be possible to elaborate a rule that causes the message template variable to be completed with the information entered in question 1 and the message is then sent to the WhatsApp number entered in question number 2.

How to Integrate WhatsApp to Typeform with Zapier – Alternative method

Zapier is a service that allows you to automate operations between web applications. It works by creating “zaps”, which are automation rules that are triggered by certain events, (such as creating a new item in a list or receiving a new message). When a zap is triggered, Zapier can perform a specific action, (such as creating a new contact in a CRM).

If your IT team is less savvy, or you want to save valuable implementation time, you can use the official integration of Callbell on Zapier to connect WhatsApp to Typeform. One of the strong points of using Zapier is precisely the ease and speed of integration. The disadvantage is instead constituted by the cost of Zapier.

With Callbell Typeform integration via Zapier, companies can automatically create new contacts by leveraging Callbell Webhooks. This allows companies to have a complete and up-to-date view of customer interactions and to better understand their needs and preferences.

If you haven’t already done so, first you need to:

1) Create an account on Callbell and integrate WhatsApp

2) Create a du account Typeform

3) Create an account on Zapier

Once this is done, all you have to do is connect Callbell and Typeform to Zapier and program the zaps necessary for the operations you want.