First of all, we must always take into consideration that Callbell allows you to connect messaging apps and thus serve customers from different social networks. It also has other main features such as chat assignment, the ability to leave internal conversation notes for colleagues, manage chats according to the departments, communicate through multi-agent chats, connect multiple service channels such as WhatsApp, Telegram, Facebook and Instagram and the ability to monitor the chats of all available agents directly via your Callbell account.
For its part, Tawk.to is a live chat which offers some very limited functionalities, such as live chat on its main page, ticket management and an editable support center for each company. Furthermore, in terms of functionality, the two tools have several differences.
Tawk.to offers a rather particular service in addition to what was described above. In fact, this service tries to pre-select, within its system, the support or agents who will have to deal with customer service, in order to offer candidates to the companies looking to hire. There are two modalities used, customer service agents or hiring virtual assistants. On the other hand, Callbell decides to focus exclusively on improving the collaborative chat process through multiple service channels, in a platform optimized for customer service and sales.
Finally, let’s talk about prices. Although they are quite different services, considering that is Tawk.to is a widget and Callbell is a tool, the price is another element that sets clear differences between the two platforms. While Tawk.to charges a high value for the agent recruitment service it offers, Callbell charges a monthly value for the entire management and communication system with clients through social networks on its collaborative platform.
Callbell is a tool developed mainly to allow companies to offer sales or support to their customers through instant messaging apps (Instagram Direct, Telegram, Facebook Messenger or WhatsApp).
Its platform offers features developed specifically for the business environment: it has a section dedicated to metrics where you can keep track of your activity. Plus, you will also have the option to activate automatic routing that automatically assigns conversations, an internal chat between agents, a derivation of conversations and all of this in one place.
It centralizes all chats from different social networks into a single mailbox, where messages will be assigned to available and active support agents in your company.
Tawk.to is used to monitor, manage and participate to website visitor’s conversations, offer them a help center and chat live with customers directly via the website. Many companies use Tawk.to to solve their mass communication problems using the live chat provided by the same tool. However, this is not 100% effective, as many contacts are lost in the process. For this reason, we recommend applications like Callbell that allow you to have conversations with your customers directly on the most used social networks in the world.
Generally, companies should adopt and use messaging apps as a communication solution, thus ceasing to place such importance on live chat. This is because live chats are tools that limit communication. When we talk about limitations, we mean that these types of tools allow the company to communicate with customers who visit its website exclusively in real time. On many occasions, these chats are left hanging and the company only receives emails from the people it communicates with.
As we all know, emails are not a great communication channel these days and the best idea would be to use social networks or messaging apps in order to get a faster response and a higher opening rate. Unfortunately, live chats do not have these kinds of integrations and are limited to just managing chats with website visitors in real time, and as we said earlier, many conversations will be doomed to be lost.
It is precisely for this reason that we recommend the use of tools such as Callbell, capable of using messaging apps as the main mode of communication. Callbell is a specialized tool in omnichannel communication, as it brings together different types of social networks into a single collaborative platform. This allows you to connect your entire team in one place and respond to all messages from your communication channels effectively, efficiently and quickly.
With Callbell you will be able to manage chats, make sales, automatically reply up to two levels of conversation, manage your leads, metrics and internal chats between the same agents.
If you want to try Callbell and all the advantages you need for perfect communication and an omnichannel strategy, click here!
What is Tawk.to?
What is the best alternative to Tawk.to?
Callbell is the best alternative to Tawk.to as it is a tool that adopts messaging apps as a communication solution. The tool specializes in omnichannel communication, since it brings together different types of social networks into a single collaborative platform. It allows you to connect your entire team in one place and respond to all messages from all your communication channels effectively, efficiently and quickly.
With Callbell you can manage chats, make sales, automatically reply up to two levels of conversation, manage your leads, metrics and internal chats between agents.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct