How does Hibot chat work?

Hibot chat is a communication tool, its use is exclusively linked to the sales, assistance and customer service processes of companies. This tool is basically in charge of connecting different social networks like Facebook, Instagram, WhatsApp, Telegram, Apple Business Chat, MercadoLibre and web chats. Onto a single platform designed to serve multiple chats easily and efficiently. One of the great benefits of this tool is that you can add your own team, so managing support or sales agents won’t be a problem.

This platform manages several functions as mentioned above: among these we have the support, sales or logistics area. However, one major drawback is Hibot chat’s customer support, as it’s not particularly effective. Also, if your business is not very large and you are looking for a cheap solution, Hibot chat is not for you, since this tool is extremely expensive.

This service also features a bot module that allows you to create and use chatbots in conversations. We know this is a very cool feature for many companies. However, you should keep in mind that today’s users prefer a more humanized assistance. It is proven that modern internet users prefer to talk to people rather than a program.

Therefore, it is necessary to take this into account and regularize the use of these chatbots. Now that we have explained what Hibot chat is, how it can help you and some of its pros and cons, we will explain how Hibot works, its advantages and disadvantages and some alternatives to it.

Main features

Hibot chat has multiple interesting features that could make anyone fall in love with it, here we will describe in detail what they are, so that you can make a decision taking into account the needs of your company.

1) Connect more service channels.

2) Multi-agent WhatsApp.

3) Chatbot to automate conversations.

4) Chat form shared with your colleagues.

5) Metrics for chat, e-business agent.

6) Mobile App.

7) Solution for sales, support and logistics.

8) Chat allocation.

How to sign up for Hibot chat

To create an account on Hibot chat you have to follow a series of steps that are not explained to you on the web. However, here we will describe them one by one.

1) As a first step you need to go to the Hibot chat website and create an account.

2) Next, you need to click Request a Demo, on the main Hibot chat page.

3) Once you have clicked on the button, all you have to do is fill in a series of information and click on the “send” button.

4) Finally, you just have to wait for a Hibot chat sales agent to contact you and give you the information to obtain your account.

Advantages and disadvantages of Hibot chat

In this article we want to describe both the advantages and disadvantages of acquiring the Hibot chat service, so that you can make a purchase decision that is consistent with your needs. For this reason, we will share here with you the pros and cons of the service.

Advantages

1) Multiple service channels.

2) Multi-agent WhatsApp .

3) Business metrics.

4) Chat allocation

5) Chatbot.

Disadvantages

1) High acquisition cost .

2) Low support quality.

3) Complex tool to learn and use.

4) No automatic routing.

5) No integration.

Should I Acquire Hibot Chat?

While Hibot chat is a great tool, it has multiple drawbacks when  it comes to implementing it in mid-sized businesses. This is because it is a very expensive service for these types of companies. Also, their support is not so good, when it comes to complex communication tools, support is essential but, in this case, it may not be what your business needs. So, if you are looking for a tool to help you communicate with your customers, Hibot chat is phenomenal; however, before making a decision, you need to take into account the price, the quality of the support, and the difficulty of using it.

Alternatives to Hibot Chat

There are multiple tools in the messaging app market that can help businesses communicate with customers. These tools help improve sales and support processes, keep portfolios organized, offer better work efficiency and important integrations to get things done quickly and effectively.

If you’d like to access a list of all these messaging tools, you can do so from here:

Access the list by clicking here

 So, if you want to try a very complete tool for support, sales or call center teams, allowing you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process, be easy to use and offer you a clear organization, together with efficiency and effectiveness at work, Callbell may be the most suitable solution.

If you want to know more about Callbell and how it can help you improve communication processes with your customers, you can click here.