Forget ControlHippo: Callbell is the alternative you're looking for

In a world where communication is increasingly digitalized, companies are constantly looking for tools that work and that ultimately improve productivity, optimizing the customer and team experience, including sales, support, technical teams, and much more.

In recent years, especially after the pandemic, new platforms have emerged, such as ControlHippo, but not all offer the flexibility and ease of use that companies seek. For this very reason, in this article, we want to show you why Callbell may be the best alternative on the market, both for controlling all your communications and for enabling your sales and support teams to work better to serve your customers.

More channels, more opportunities

When we talk about customer service or communication channels, ControlHippo reminds us of a service highly designed for WhatsApp, which translates into a very limited multi-channel reach. That's why, if your customers contact you using channels like Instagram or Facebook Messenger, you may not have a seamless integration experience.

On the contrary, Callbell allows you to connect all your social media, WhatsApp, Instagram Direct, Facebook Messenger, and Telegram, along with live chat, into a single inbox. This way, it will not matter where the messages come from; everything will be consolidated in one place, ready to be read and received by your teams, who can respond quickly and in an organized manner.

True multi-agent collaboration

One of the most complex challenges in customer service is undoubtedly coordinating all your teams. With ControlHippo, although you can assign multiple users to the platform, the work experience can be inflexible.

On the contrary, Callbell was designed specifically to increase collaboration. For this reason, it offers:

• Automatic round-robin chat assignment.
• Internal notes that allow agents to share information without the customer seeing it.
• Automatic reassignment if an agent is inactive.
• Labels and channels to organize all contacts.

These features allow for clearer internal communication than external one, avoiding duplicate replies or poorly handled chats.

Automation and Artificial Intelligence

Nowadays, the secret for all businesses is saving time, and this can truly make the difference between a sale and a loss. Automating daily, repetitive tasks is a highly competitive advantage. ControlHippo offers some automation options, but with limitations.

Callbell, however, goes a step further by integrating chatbots and connectivity with OpenAI, which allows you to:

• Filter leads autonomously.
• Answer frequently asked questions 24/7.
• Redirect chats to the appropriate agents or teams.
• Send the most relevant information.
• Connect with Google Sheets and Google Calendar to schedule appointments, send useful data, and save it in spreadsheets.

This will save you time and improve the customer experience, who will receive immediate responses even outside of business hours.

Advanced metrics and real-time dashboards

Without the right data, you can't improve. ControlHippo offers basic reporting, without the depth and real-time visibility that a support or sales team requires.

With Callbell, you'll get:

• A real-time dashboard with connected teams, active chats, response times, and channel distribution.
• Detailed reports, capable of showing all agent performance, team efficiency, and conversation flow.
• Data export for even more in-depth analysis.
• Real-time data and chat color maps, allowing you to see when you're receiving the most messages.

This means you can make the best decisions while you work, not afterward.

Customer experience and support

Callbell stands out from all other services on the market for its intuitive interface and rapid learning curve, ideal for any type of end user. From day one, your team will be able to adapt easily, starting work without encountering technical complications or having to know code.

In addition to all these features, Callbell offers support in Italian, English, and Portuguese, allowing us to quickly respond to any questions or requests at convenient times, from early morning in France to late afternoon in Mexico. This is truly convenient, especially if you manage clients from different parts of the world or have an international team.

Scalability and flexible plans

While ControlHippo has a somewhat inflexible pricing structure, Callbell allows you to start with just a few users and scale as your business grows. This can avoid unnecessary investments.

Furthermore, with Callbell, you can choose from various pricing plans, helping you choose the solution that best suits your needs.

Conclusion

If you're looking for:

• More integrated support channels,
• Smoother multi-agent collaboration,
• Intelligent automation,
• Advanced chatbot,
• CRM for WhatsApp,
• Advanced real-time metrics,
• Fast and efficient support...

So, it is time to consider Callbell.

Try Callbell for free and discover why we consider it a user-friendly tool, chosen by countless companies that have finally succeeded in revolutionizing their customer service.