How WhatsApp Coexistence Works with Callbell

In recent years, WhatsApp has established itself as the most important communication channel for businesses and customers. For this reason, Meta has introduced a new feature that is revolutionizing the way businesses use the platform: WhatsApp Coexistence.

With this innovation, you can use the official WhatsApp Business API and the WhatsApp Business app simultaneously on your smartphone, without experiencing disconnections, lost history, or device conflicts.

Furthermore, when combined with Callbell, this technology becomes an even more powerful tool for all sales, support, and customer service teams.

Therefore, in this article, we want to explain in detail what WhatsApp Coexistence actually is and how your business can benefit from Callbell.

What is WhatsApp Coexistence?

WhatsApp Coexistence is a new feature developed by Meta that allows all businesses to simultaneously use:

✔ The official WhatsApp Business API along with all its most advanced features

✔ The WhatsApp Business app directly from your smartphone

✔ No session closures

✔ No message loss

✔ No instability between different devices

Before this feature, connecting WhatsApp to the API meant a guaranteed loss of access to the mobile app. Now, however, both systems can run simultaneously securely and reliably, allowing businesses to take advantage of all the features offered by both versions of WhatsApp.

How WhatsApp Coexistence Works with Callbell

Callbell is a WhatsApp CRM that lets you perform customer support, sales, broadcasting, analytics, chatbot creation, and much more using the WhatsApp Business API. Now, you can also use the WhatsApp Business app directly on your smartphone while using Callbell from the same number.

Here's how it works exactly:

1. Connect WhatsApp to the API from Callbell

The company connects its WhatsApp number to Callbell using the official Meta Cloud API. This allows you to:

• Organize group chats

• Create AI-powered chatbots

• Automate all sales funnels

• Send broadcast messages

• Analyze advanced metrics

• Integrate tools like HubSpot, Pipedrive, or Slack via Zapier

2. The WhatsApp app on your device continues to work

• The app remains active

• Chats are retained for a long time

• History is never lost

• Sessions are not automatically closed

3. True coexistence between API and app

• Messages appear in the phone app

• Messages also appear in the unified inbox on Callbell

This means you can continue to use all WhatsApp Business app features while also benefiting from Callbell’s advanced tools.

Benefits of using WhatsApp Coexistence with Callbell

No interruptions

Businesses can continue to use WhatsApp on their mobile devices while fully leveraging Callbell’s advanced API features.

Support for organized teams

Automatic assignments, internal notes, sales funnels, AI chatbots, and advanced filters and tags.

Scalability

Thanks to the API, a single number can handle thousands of messages per day.

Security and stability

Secure communication, high availability, compliance, monitoring, and compatibility with external tools.

Flexibility

Support can be provided via the smartphone app, Callbell web platform, or Callbell mobile app.

How to activate WhatsApp Coexistence on Callbell

1. Log in to your Callbell account

2. Go to Settings → Channels → WhatsApp Cloud API

3. Connect your account using the official Cloud API

4. Complete the guided process via Meta

5. That’s it! Coexistence is enabled.

Conclusion

WhatsApp Coexistence is one of the most significant advances in business communication through WhatsApp. For the first time, companies can combine the official API and the app while maintaining the best features of both.

If your company wants to improve customer service by automating processes and centralizing communications, Callbell is the ideal platform.

You can try it free for 7 days by clicking here.