Help Desk Platform for E-Commerce Websites
Digitize the sales and after sales service of your online shop by exploiting the full power of WhatsApp, Facebook Messenger, Instagram Direct and Telegram
Manage conversations with your team efficiently
Callbell helps your e-commerce to manage communication with your customers through instant messaging channels to increase sales or manage a return
Talk with your customers on their favorite messaging apps
Communicate with your customers on WhatsApp, Messenger, Telegram and Instagram to provide information about your products or respond to support requests
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Questions? Find out what Callbell
can do to help your business
Consult our F.A.Q or register to our weekly webinar
How can companies in the online commerce use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?
WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.
In the e-commerce industry, it is very important to be able to communicate with your customers and prospects in a timely and efficient way. You can use these quick and user-friendly channels of communication in various ways
- Offer customer support;
- Send invoices or proof of purchase;
- Receive return or product replacement requests;
- Send personalized offers;
- Request reviews or feedback;
- Share company news.
How can Callbell help your company with customer service management?
Callbell can help your school or training center in customer care management by optimally arranging your support channels by focusing communication on messaging apps such as WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct.
If you are looking for a way to make communication with students or their parents more efficient, offering them quick updates on school situations through instant messaging apps, then Callbell can help you.
Callbell offers you the possibility to invite your team within a single interface designed for collaboration. All you have to do is create a free account to try the platform, integrating WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct.
What are the main features of the platform?
Callbell is a platform that allows you to provide assistance through the leading messaging apps. It lets you integrate, aside from WhatsApp also Facebook Messenger, Telegram and Instagram Direct, so you can be present in your clients’ preferred channels.
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime.