Help Desk Platform for E-Commerce Websites

Digitize the sales and after sales service of your online shop by exploiting the full power of WhatsApp, Messenger, Instagram and Telegram

 

WhatsApp & Messenger Help Desk for E-Commerce
WhatsApp & Messenger Help Desk for E-Commerce

Manage conversations with your team efficiently

Callbell helps your ecommerce to manage communication with your customers through instant messaging channels to increase
sales and customer satisfaction

Talk with your customers on their favorite messaging apps

Communicate with your customers on WhatsApp, Messenger, Telegram and Instagram to provide information about your products, respond to support requests or manage a return

WhatsApp & Messenger Help Desk for E-Commerce

We support leading companies in your industry

Fnac
YOGYA Group
Hugo Boss
Feria Asuncion

Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module

 

Callbell for Ecommerce Websites

How can companies in the online commerce use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?

WhatsApp Business, Facebook Messenger, Telegram and Instagram Direct are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.

In the e-commerce industry, it is very important to be able to communicate with your customers and prospects in a timely and efficient way. You can use these quick and user-friendly channels of communication in various ways

  • Offer customer support;
  • Send invoices or proof of purchase;
  • Receive return or product replacement requests;
  • Send personalized offers;
  • Request reviews or feedback;
  • Share company news.
How can Callbell help your company with customer service management?

Callbell can help your e-commerce manage customer assistance by arranging your communication channels in the best possible way. In the e-commerce industry, you must always keep in touch with your team and customers, by using an effective communication tool, manageable by a single app, from which it is possible to send invoices, instruction manuals or video-tutorials.

Your customers will be able to take advantage of these real-time communication channels to receive assistance on the products they have purchased or are about to buy, consequently increasing the trust that users place in your e-commerce site.

Callbell will provide you with an interface where you can invite your team, and start chatting with your customers or prospects right away. All you have to do is create a free account by entering your WhatsApp business number.

What are the main features of the platform?

Callbell is a platform that allows you to provide assistance through the leading messaging apps. It lets you integrate, aside from WhatsApp also Facebook Messenger, Telegram and Instagram Direct, so you can be present in your clients’ preferred channels.

All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.

Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.

Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.

Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime.

Create your free account

It takes only 3 minutes to get started

Connect your messaging channels, invite your team and you’re good to go

Browsing from mobile? Do not worry, you can just leave your email and finalize the set-up of your account later on

*no credit card required

Also available from mobile app

App Store & Play Store