Welcome to the Callbell blog
Here you’ll find some Thoughts about the lastest
trends in Online digital Marketing, Sales and Customer Support
Difference between tawk.to and Callbell
Index What is tawk.to? What is Callbell? What is tawk.to used for? Why is Callbell the best alternative to traditional live chats? The differences between Tawk.to and Callbell are really many. These include functionality, features, design and usability. First of all,...
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Difference between Olark and Callbell
Index What is Olark? What is Callbell? What is Olark used for? Why is Callbell the best alternative to traditional Live Chat? The differences between Olark and Callbell are so many. These include functionality, features, design and usability. However, the biggest...
read more![WhatsApp API: everything you need to know [Guide November 2021]](https://www.callbell.eu/wp-content/uploads/2021/11/1-400x250.png "WhatsApp API: everything you need to know [Guide November 2021]")
WhatsApp API: everything you need to know [Guide November 2021]
Are you considering integrating the WhatsApp Business API in your company and want to know in detail how they work? In this definitive and constantly updated guide, we will explain in detail how the WhatsApp API works. Index What are the WhatsApp Business API? Who can...
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Callbell: the first omnichannel communication platform
Do you know what omnichannel communication platforms are and how they can help you get more and better leads capable of bringing significant benefits to your company? An omnichannel platform allows you to have multiple communication channels in one place. Nowadays...
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Difference between Tidio and Callbell
Index What is Tidio? What is Callbell? What is Tidio used for? Why is Callbell the best alternative to traditional live chats? The differences between Tidio and Callbell are really many. Among them we have: functionality, features, design and usability. But the...
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How to create a brand that sells more with WhatsApp Business
Today's companies have adopted a business mode oriented towards social networks. This is because most of the potential customers are active and present on Facebook, Instagram, Telegram and WhatsApp. That's why businesses and small business owners focus on creating...
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Opening WhatsApp from multiple smartphones at the same time
In this short article we will explain how to use the same WhatsApp account on multiple phones simultaneously so that multiple people can use the app at the same time. As many of you know, WhatsApp cannot be opened from multiple smartphones simultaneously. In fact, the...
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WhatsApp Web on 4 screens VS WhatsApp Multi Agent
Recently, an additional WhatsApp update appeared, which reported a beta test of the new WhatsApp feature. This possibility concerned WhatsApp web on 4 screens. This means that all WhatsApp users will be able to open their account on 4 different devices, but only via...
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Alternatives to WhatsApp Business
Index What is WhatsApp Business and why should we look for an alternative? Advantages and disadvantages of WhatsApp Business Callbell as the best alternative to WhatsApp Business Not all people or businesses want to use WhatsApp as their primary method of...
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How do temporary messages on WhatsApp work?
Index What are temporary messages? In what situation is it worthwhile to use temporary messages? In this article we will explain in a simple way how temporary messages on WhatsApp work and what they are for. This is a new feature that recalls Telegram's temporary...
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What are the best omnichannel platforms of 2022?
Index What are omnichannel platforms? Comparison of the best omnichannel platforms of 2022 What is the best omnichannel platform? In 2022, we will have more omnichannel platforms that will function perfectly and thus serve different types of companies and business...
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How to generate leads on WhatsApp with Spotify Advertising
Spotify has changed the way people listen to music. With over 300 million active users per month (half of whom access Spotify with a free account every day) the potential in terms of advertising is enormous and still little exploited. In this article, we will explain...
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How to open a new WhatsApp chat without having the number saved in the address book
In this article we will show you how to start a new WhatsApp Web chat from a PC if the contact number has not been saved in your phone's address book. If you are consulting this article it is because you have surely encountered this problem: How do I start a new...
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How Monday.com works
Index What is Monday Advantages and disadvantages of Monday.com Who can use Monday Monday features Since 2020, companies have completely changed the way they work, migrating to a more hybrid and remote model. Being able to work from home is priceless. This is why many...
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How to create a sales funnel on WhatsApp?
Index Benefits of the sales funnel on WhatsApp How does a sales funnel work? How to generate more leads with WhatsApp? WhatsApp is one of the most used tools in recent years: this platform has become indispensable, we all now this. Many companies decide to use it for...
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How to create a perfect Instagram feed?
Index Instagram for business Why businesses should create a great Instagram feed How to create a perfect Instagram feed in a simple way? Important services and projects have emerged over the past decade. These have become the central marketing axis of products and...
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How to share your location via WhatsApp?
Index What is location sharing for? How to boost my delivery business with Callbell? It’s been a long time since WhatsApp entered the market with its various updates. One of the most important concerns undoubtedly the location sharing va the platform. This feature is...
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Omnichannel platform for sales
Index What are omnichannel platforms How online sales work nowadays The best omnichannel platform for sales For some time now, companies have been dedicated to selling and serving their customers through strategies and platforms optimized for multi-channeling....
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Sales strategies for WhatsApp
Index What impact WhatsApp has had for business Recommendations for dealing with customers on WhatsApp Sales strategies that will help your WhatsApp Business When digital marketing became famous a few years ago, no one thought about possible sales strategies to use on...
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WhatsApp Web on 4 screens
Index What is WhatsApp for multiple devices? How does WhatsApp Web work on 4 screens? Advantages and disadvantages of WhatsApp on multiple devices An alternative to WhatsApp Web on 4 screens or more devices Since WhatsApp has become famous, most of its users have...
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Omnichannel platforms vs. Multichannel
Index What are multichannel platforms? What are omnichannel platforms? Which platform is better? The best omnichannel platform It’s clear that the terms multichannel and omnichannel are not very well known. The truth is, most of the platforms we know of use these...
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Omnichannel platform for support
Index What are omnichannel platforms How customer service works nowadays The best omnichannel platform for support For some time now, companies have been dedicated to selling and serving their customers through strategies and platforms optimized for multi-channeling....
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WhatsApp and Instagram for restaurants
Index Why would I choose WhatsApp and Instagram for managing a restaurant? What are the benefits of using social networks for a restaurant? How can I use WhatsApp and Instagram to manage my restaurant? What is Callbell and how can it help me manage restaurants through...
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Top WhatsApp Business Welcome Messages Your Business Should Use
Have you ever wondered why your leads don’t reply to messages or why your response rate is so low? Many of our customers have this problem and they know that the solution is to have an excellent WhatsApp welcome message, so that users are immediately drawn to what we...
read more![Instagram Shopping: how does it work? [2021 Guide]](https://www.callbell.eu/wp-content/uploads/2021/08/Imagen-1-400x250.png "Instagram Shopping: how does it work? [2021 Guide]")
Instagram Shopping: how does it work? [2021 Guide]
Index What is Instagram Shopping Instagram Shopping for Business First steps on Instagram Shopping How can I connect my catalog to Instagram Shopping? What drawbacks can arise? How to buy and sell through Instagram Shopping How to boost your Instagram shop with the...
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Tools for managing messages on social networks
For some years now, small and large companies have been adapting to the new business model that involves the use of social networks. In fact, the way we sell, ship and deliver services has evolved and will continue to change in the coming years as well. Previously,...
read more![Instagram Direct Marketing: Here’s How It Works [2021 Guide]](https://www.callbell.eu/wp-content/uploads/2021/07/InstagramMarketing-400x250.jpg "Instagram Direct Marketing: Here’s How It Works [2021 Guide]")
Instagram Direct Marketing: Here’s How It Works [2021 Guide]
In this guide we will show you comprehensively how your company can develop an Instagram Direct marketing campaign. What is Instagram Direct? Instagram Direct is an Instagram app service that allows users to interact privately or in groups. Instagram Direct allows you...
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Instagram messages for businesses
In recent years, many companies (if not almost all) have adopted Instagram as one of their main communication channels: this is due to the large number of people who write and interact with companies every day using this social network which, thanks to its popularity,...
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Multi-agent WhatsApp platforms
Multi-agent WhatsApp is a feature that allows us to use the WhatsApp Business API in a particularly effective way, as it is capable of serving a large number of users at the same time through your support team from a single WhatsApp number: this means that you can...
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How to connect Instagram to external platforms?
Instagram is one of the most popular platforms on the Internet, both for messaging and for sharing one's social life, with multiple features such as uploading photos, videos, reels, stories, even in the foreground, or the possibility of having your own shop, manage...
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How Respond.io works
Respond.io is a business messaging company that stands out for its specialized and dedicated services to companies, especially in the fields of marketing, sales, support and engineering; however, one of the main features of this tool is the ability to connect...
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How Trengo works
Trengo is a tool that allows companies to communicate with their customers and their teams; It is a fairly practical solution because it brings all communication channels together in a single mailbox, and it also allows you to automate conversations by offering...
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Receive messages on WhatsApp starting from Facebook
Whenever we publish a post on our Facebook page, we want it to be positioned correctly and generate a lot of interaction, especially if we're selling something, right? Precisely for this reason, Facebook has integrated an option to add a WhatsApp button during each...
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How to use Instagram to communicate with customers
Paying attention to all the messages we receive on Instagram is very important, as it helps to improve the relationship with our customers and followers. Hence, their comments and reactions should always be taken into account, showing a sincere commitment to...
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How to create ads that link to Instagram Direct
In this article, we show you how you can create effective ads linked to Instagram Direct, for your sales or support team. Below we show you a short step-by-step guide to create sponsored ads that will direct the user to a conversation with your brand via Instagram...
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Multi-agent Instagram Direct: how it works
When a company receives many requests, questions or tickets, there is often a need to hire more staff in order to respond to all those messages: this leads to certain inconveniences, such as the need to have a multi-agent Instagram. When you receive so many requests...
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CRM for Instagram Direct
Nowadays, many companies use CRM to create and manage their client database, incoming leads and their classification: this is a practice that has now evolved over the years to the point that most small and large companies use some kind of CRM for their business. After...
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Open Instagram Direct from multiple computers simultaneously
Instagram Direct is a service offered by Instagram that allows its users to communicate with each other, it is very innovative because it has a series of interesting additional features compared to those of a normal chat: for example, you can create groups of friends...
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Instagram Direct for teams: here’s how it works
In this article, we show you how the Instagram messaging platform changes with the arrival of the Instagram Direct APIs, what you can do with them and how companies can use them to manage a team dedicated to this client communication channel.The continued growth of...
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How to use WhatsApp for Human Resources
We all know that WhatsApp is one of the most important and used communication channels today, many companies use it to offer a more personalized customer service with different and out-of-the-ordinary functions; however, many of these companies have encountered the...
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How Leadsales Works
Leadsales is a company different from the others: that is, those focused mainly on the CRM function for WhatsApp, which makes them a CRM for the same platform through multi-agent WhatsApp. Generally, this type of company can integrate more than one information channel...
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How Infobip works
Infobip is a leading company in omnichannel communication, it helps companies that work to create relationships with their customers: the main points on which it focuses are security, authentication, support and storage. By providing a variety of services related to...
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Receiving payments via WhatsApp: what’s going on?
Many are not aware of the existence of a service offered by WhatsApp to make payments: this is mainly due to the fact that the service in question is still undergoing beta testing in India and Brazil, although it is true that, in India, WhatsApp has received excellent...
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WhatsApp Business vs Google My Business: how they work and how are they different
In this article, we show you what the instant messaging platforms of Google My Business and WhatsApp Business consist of, what their differences are and how they can help your business. How WhatsApp Business works With the spread of WhatsApp among users around the...
read more![How to connect WhatsApp to Google My Business [Guide 2021]](https://www.callbell.eu/wp-content/uploads/2021/05/imagen-1-400x250.jpg "How to connect WhatsApp to Google My Business [Guide 2021]")
How to connect WhatsApp to Google My Business [Guide 2021]
We all know that WhatsApp is one of the most used means of communication by users all over the world and that Google is by far one of the most popular companies of our century: it has multiple services to showcase the businesses of small and large companies, such as...
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How to reduce inbound call volumes with WhatsApp
Do you provide telephone support for your customers and you often get your customer care inundated with phone calls? Do your customers' waiting times lengthen exponentially at peak times? Do you receive many phone calls that can be resolved with a simple message? If...
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A single WhatsApp Business to be integrated into multiple departments
Many will wonder if it is possible to have a single WhatsApp number, to be integrated in the different company departments: this is a feature that many companies request, as it facilitates communication processes with customers, promoting their trust, and offering a...
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How can your brand do marketing on WhatsApp
In this article we’ll show you how your brand can exploit the full potential of an instant messaging channel like WhatsApp, how you can structure a marketing campaign and tell you about some success stories It is no longer news that WhatsApp is today the most popular...
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How to connect WhatsApp to Facebook for ads
WhatApp is one of the most used service channels nowadays, for this reason many companies have adapted their businesses in order to offer a personalized and always up-to-date service, through social networks and instant messaging apps such as WhatsApp. In fact, today...
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How chain stores can use the same WhatsApp number
In this article we’ll show you how a chain of stores can centralize their client communications in a single WhatsApp number, and use an automatic routing system to manage and allocate conversations to different sales and/or support teams in the various locations The...
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