Here you’ll find some Thoughts about the lastest
trends in Online digital Marketing, Sales and Customer Support

CRM, Facebook Messenger, WhatsApp Business

In this article we will talk about how your company can use WhatsApp Business APIs to provide customer support in scalable, form through the most popular messaging app in the world. Communicating through WhatsApp is becoming an increasingly widespread need among...

The best communication tools for remote teams

Customer Support, Sales

In this article we are going to find out the main tools your company can adopt to facilitate internal and external communication when your team works remotely. Handling the flow of internal and external communications within the company when the team works from home...

The advantages of using Whatsapp and Messenger for your business in times of emergency (Codiv-19)

The current global health crisis we are experiencing, with the related global emergency situations that have resulted from it, have led to a general downsizing in the way we work and the relative organization of communications. In this article, we will list 4 typical...

Why companies must adopt an omnichannel customer service strategy

Facebook Messenger, Lead generation, WhatsApp Business

How customer service is changing over time Few things are as frustrating to a customer, when trying to contact customer support, as having to repeat details of their issue to each agent they speak with. Even today, customers can get stuck in an endless loop, being...

How to sell trips with WhatsApp

Lead generation, WhatsApp Business

If you have a travel agency, a DMC or you’re a simple travel designer, you’ll know that WhatsApp is the channel that, more than anyone else, helps you empathetically connect with potential travellers and maximise sales. WhatsApp is certainly the most used messaging...

Open WhatsApp from multiple computers simultaneously

In this article we will find out how to use the Web version of WhatsApp on multiple computers simultaneously to make sure that more people can use the app at the same time. As many of you know, it is not normally possible to open WhatsApp Web from multiple computers...

How to use WhatsApp as a CRM

CRM, WhatsApp Business

WhatsApp, the world's most popular messaging application, is increasingly becoming a leading tool in the management of customer relationships for more and more companies. In this article, we are going to discover how WhatsApp, especially in its Business version, can...

Is it possible to integrate WhatsApp to Zopim?

Senza categoria

Is it possible to handle support requests coming from WhatsApp on Zopim? Is there a way to connect WhatsApp Business to your Zopim account? At the moment it is not possible to integrate WhatsApp to Zopim. As stated in the Integrations page, it is not possible to...

Is it possible to integrate WhatsApp to Tawk.to?

Facebook Messenger, Lead generation

Is it possible to handle support requests coming from WhatsApp on Tawk.to? Is there a way to connect WhatsApp Business to your Tawk.to account? At the moment it is not possible to integrate WhatsApp to Tawk.to. As stated in the Integrations page, it is not possible to...

How to Create Facebook Messenger Ads

In this article we are going to find out which are the steps to follow to create an ad on Facebook that brings the users to start a chat on Messenger. More and more companies selling online products use Messenger as a sales channel: Facebook's messaging app, along...

How to automatically assign Facebook Messenger chats

Facebook Messenger

In this short article we will see how to automatically assign chats coming from Facebook Messenger, and share conversations with contacts and potential customers among the various members of your sales or support team. A growing number of companies are using Facebook...

How to get access to the WhatsApp Business API with Twilio

Facebook Messenger, Sales

In this article we will understand which is the easiest and fastest way to get access to the WhatsApp Business API, by performing the request procedure via Twilio.As you may know, to use the WhatsApp Business API you must carry out an approval request process by...

How to sell on Facebook Messenger [2020 guide]

In this article we will see step-by-step how you can use Facebook Messenger to generate new sales for your e-commerce Facebook Messenger currently has more than 1.5 billion users, and every day the messaging app is used to exchange over 60 million messages between...

How to use WhatsApp with multiple users simultaneously

Customer Support, Instagram Direct

Discover how you can use WhatsApp with multiple users simultaneously to manage and collaborate on chats, with your contacts, and offer customer support Using WhatsApp for your business has never been easy: unlike Facebook Messenger and Telegram, it has not been...

How Makers Can Establish a Reliable Brand

Branding

The small manufacturing world has undergone some major changes in the last few years, as more and more people have turned their hobbies into businesses. This has been part of a building trend which has brought consumers closer to the maker. Specialist makers are now...

How to embed Instagram Direct on your website

In this article we will discover how to embed Instagram Direct on your website to ensure that visitors can contact you through your Instagram page chat Instagram is becoming an increasingly important channel for all those companies that wish to sell online. The social...

How to generate leads with Facebook Messenger

Facebook Messenger, Lead generation

In this short article we will see which are the best strategies you can carry out to generate leads through Facebook Messenger, increase the number of chats from potential customers and manage new contacts before, during and after they buy Is it possible to use...

Is it possible to integrate WhatsApp to JivoChat?

Is it possible to handle support requests coming from WhatsApp on JivoChat? Is there a way to connect WhatsApp Business to your JivoChat account? At the moment it is not possible to integrate WhatsApp to JivoChat. As stated in the Integrations page, it is not possible...

How the integration between Zendesk and WhatsApp works

Lead generation, WhatsApp Business

In this article we will understand how the integration between WhatsApp and Zendesk works, how to implement it, what are the pros and cons, and what are the alternatives to Zendesk to integrate WhatsApp within the channels of your customer support In August 2018,...

How to generate leads with WhatsApp

In this article we will understand how we can use WhatsApp as a lead generation tool and take advantage of the messaging app to increase our sales. More and more companies, both online and offline, use WhatsApp as the main communication channel with the client. At...

How to add Facebook Messenger Chat to your WordPress website

Facebook Messenger, WordPress

In this article we will show you how to add Facebook Messenger Chat to a WordPress website If you have a site on WordPress and you want to install Facebook Messenger chat on your site to give your visitors the opportunity to contact you through one of the most popular...

How to add a Whatsapp Click-to-Chat link on WordPress

WhatsApp Business, WordPress

In this article we will show you how to add a WhatsApp chat button on a WordPress site If you have a site on WordPress and you want to install WhatsApp chat button on your site to give your visitors the opportunity to contact you through the most popular messaging app...

How to manage Facebook page messages

Customer Support, Facebook Messenger

In this article, we will see what are the best ways to efficiently manage messages coming from your Facebook page or, if installed on your website, from Facebook Messenger live chat. Although Facebook Messenger is one of the most popular messaging channels in the...

How to use Facebook Messenger as CRM

CRM, Facebook Messenger

In this article we will find out how to use Messenger as CRM, generate new leads, manage the relationship with your contacts before, during and after they buy More and more companies that do business online use Messenger to manage the relationship with the client...

3 approaches to provide support to a mobile-first audience

Customer Support, Telegram

If your online business is aimed at a mobile-first audience, it’s essential to consider how to support your customers during their purchase or post-sales process: in this article we will understand how you can do this. In December 2018, Google announced that...

How to use Telegram to provide customer support

Telegram is much more than an instant messaging app. It’s a practical, fast and immediate tool that can be used for customer support. Telegram has 200 million daily active users per month, which is why many companies use it for their business goals. With Telegram, you...

WhatsApp for teams: here’s how to get started

In this blog post we will understand how to use WhatsApp within a support or sales team to manage shared chats with our customers, from a single web platform. More and more companies are using WhatsApp to communicate with their customers, both during the sale phase...

3 free plugins to add WhatsApp on a website

In this article we will discover which are the best free plugins to install WhatsApp on your website and allow your site visitors to start a chat in just one click WhatsApp is the most popular chat app in the world, and more and more companies are choosing to...

How to use direct messaging apps for your customer service

Customer Support, Instagram Direct

Direct messaging apps are an excellent opportunity for companies that sell products or services online to optimize their customer service and, consequently, to increase sales. We all use at least one. For this reason, direct messaging apps have become a fundamental...

How to integrate Telegram on your website [guide 2020]

Learn how you can integrate Telegram on your website to allow visitors to contact and chat with you or join your channel with a single click Telegram is amongst one of the most widely used instant messaging apps in the world: today it has over 250 million active users...

How to install Callbell chat widget on your website [guide]

Callbell

How to install Callbell’s widget on your website and integrate Facebook Messenger, WhatsApp, Telegram and Instagram Direct In this guide, we'll explain how to install the Callbell chat widget on your website. To start setting up your custom widget, you'll first need...

How to use Instagram Direct for customer service

Here are some tips on how you can use Instagram direct messaging (Direct) to provide customer support and increase sales For many businesses that sell products or services online, Instagram has become the main channel through which they can communicate with their...

The 3 best live chat plugins for an ecommerce website

Here are the best live chat plugins for your e-commerce website to provide live customer supportSeveral studies show that around 83% of consumers require assistance when buying a product or service online. If up until today most companies offered a support service...

6 steps to start selling with WhatsApp [guide 2020]

If you want to sell your products online but lack the skills and/or the time necessary to build a website, WhatsApp is the channel that can help you reach your customers immediately, at no cost. WhatsApp is the most widely used direct messaging app in the world; about...

How you can use Facebook Messenger for Customer Service

Facebook Messenger

Discover the main advantages of using Facebook Messenger as a tool to provide support to your customers, wherever they are Facebook Messenger today has about 2.01 billion monthly active users and about 1.32 billion active daily users. Not satisfied with just being one...

How to integrate WhatsApp on your website [guide 2020]

Customer Support, Facebook Messenger

Find out how you can integrate WhatsApp on your website, to allow your visitors to contact you and start chatting with just a click. WhatsApp is the most widely used direct messaging app ever, and more and more companies, both offline and online, are realizing the...

How Callbell’s Rewards program works

Callbell

Find out how the Rewards program works and how you can earn commissions every time someone gets to know Callbell thanks to you Callbell's Rewards program allows each user to earn commissions every time a new user installs the chat widget on his/her site and/or pays a...

Here’s how Facebook Messenger live chat works [guide 2020]

At the beginning of December 2017, Facebook released a plugin that allows those who manage a company page to install on their website a live chat based on the Messenger app. Through this plugin, site visitors, after they opt-in via their Facebook account, can...

How to use Whatsapp for Customer Support [guide 2020]

In this blog post, we'll understand how your company can integrate WhatsApp to communicate with the client and provide customer support. More and more companies, especially in the e-commerce world and in the world of online services for consumers, realize how...

How to create a WhatsApp Business Account [2020]

WhatsApp Business is the app that allows companies to communicate with their clients through the most widespread application ever: here's how you can get started. Through this blog article we will try and understand how the app, released at the beginning of 2018 by...

How does Whatshelp work?

With WhatseHelp, companies have to manage communication from totally disconnected platforms. That's why an alternative is needed Every day 8 billion messages are exchanged between consumers and companies via Facebook Messenger while 150 million people per month...

Here’s how new WhatsApp ads work

Customer Support, Facebook Messenger

Not just ads in the status: with WhatsApp’s click-to-message it will be possible to sponsor the beginning of a chat with the user When, at the beginning of 2018, Facebook announced the release of WhatsApp’s APIs, most of the journalists in the sector commented on the...

Why messaging apps are the new customer service paradigm

Direct messaging applications like WhatsApp and Messenger are becoming the new customer service paradigm: let's figure out why. If we think about on the way in which we interact with the outside world every day through our smartphone, we realize how it’s getting more...

What changes with the release of the WhatsApp Business API