Welcome to the Callbell blog

Here you’ll find some thoughts about the latest trends in online digital marketing, sales and customer support

How WhatsApp API pricing works

Indice What is the WhatsApp API? How does pricing work in the WhatsApp API? Categories of conversations How conversations are started Intervals from customer service Duration of conversations Rates or prices for each single conversation If I have a Callbell account or...

How to create a Bot on WhatsApp with buttons

Indice What are WhatsApp bots? What are the buttons on WhatsApp for? How to create a bot on WhatsApp with buttons? Conclusion Bots to use on WhatsApp are tools highly appreciated by companies. This happens because we now prefer to sell online: in fact, the world of...

WhatsApp referral program

Indice How to make a referral program attractive? What is the connection between WhatsApp and referral programs? A referral program is nothing more than a strategy to retain a customer: customers will in fact recommend your company to other acquaintances so that they...

How WhatsApp channels work (Pros and Cons)

Indice How do WhatsApp channels work? Pros and cons of WhatsApp channels Conclusion The innovative WhatsApp channels are a new one-way broadcast tool, meaning only administrators have the ability to send text messages, photos, videos, stickers, polls and much more to...

How to create and restore backup on WhatsApp Business

Indice How to create and restore a WhatsApp Business backup on Android How to create and restore a WhatsApp Business backup on iOS Advantages of backup How to improve customer attention and why can restoring chats help your business? There are many reasons why users...

How do template categories work on WhatsApp?

Indice How do template categories work? Callbell and templates on WhatsApp From a business point of view, there are so-called templates on WhatsApp. These models have different objectives and are used in many situations. Therefore, we can say that it is the way in...

How to automate customer follow-up via Callbell

Indice What does the term follow-up mean? How does follow-up automation work and how can it be configured? Conclusion Managing customers, following them during the initial stages of a company is not that difficult. However, by giving more and more space to business...

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