Welcome to the Callbell blog
Here you’ll find some Thoughts about the lastest
trends in Online digital Marketing, Sales and Customer Support
How to use Twilio’s WhatsApp Business APIs
In this article, we will show you how to integrate Twilio's WhatsApp Business APIs to the Callbell platform in just a few minutes, in order to use the newly verified WhatsApp line and start interacting with your clients You finally obtained access to the WhatsApp...
read moreWhat are the WhatsApp Business APIs for?
Below we’ll show you the features and uses of the WhatsApp Business APIs, and how companies can use them to make the most of this communication channel After amassing 2 billion users in early 2020, WhatsApp is not only leading messaging app in the world used to talk...
read moreHow to use WhatsApp for Hotels and Resorts
In this article, we will see how hotels and resorts can exploit the potential of the famous messaging app and the advantages that can derive from its use in the tourism sector The current pandemic that is affecting the planet does not make the activity of many sectors...
read moreWhatsApp for real estate agencies: here’s how you can use it
In this article, we’ll show you how you can take advantage of this messaging app in your real estate agency, in order to manage your customers The current crisis caused by the pandemic has hit - and is still hitting - hard many sectors, including the real estate,...
read moreHow to use WhatsApp in a dealership business
In this article, we will show you how to use the now ubiquitous messaging app in your dealership, to sell cars and offer an after-sales service to your customers The automotive industry was one of the sectors that the Covid-19 pandemic hit the hardest, and for this...
read moreHow to reduce costs on customer support for SME
Every small and medium business owner knows that customer support requires massive investments. Yet, statistics say that 84% of companies that invest in customer support report their revenue has increased. So, when you run a small and medium-sized enterprise, it is...
read moreMulti-agent WhatsApp: here’s how it works
In this article, we will discover how to use WhatsApp Business within your team and ensure that your sales and/or support team can manage and respond to customer chats from a single WhatsApp company account The way in which companies communicate with their customers...
read moreHow to use WhatsApp for an e-commerce website [Guide 2020]
In this article we will find out the importance of implementing a conversational marketing strategy. In particular, we will see how companies in the world of e-commerce can exploit the power of WhatsApp as an instant communication tool Nowadays, online commerce is...
read moreHow to use WhatsApp and Messenger in the delivery industry
The world of instant messaging is dominated by the two apps owned by Facebook, the Californian giant: WhatsApp and Messenger. Today we analyze how to exploit these communication channels for home deliveries, to maximize the potential in the delivery business. Speed...
read moreWhatsApp for insurance companies [guide 2020]
In this article, we will find out how insurance companies can use WhatsApp Business as a communication, sales and customer support channel After the release of WhatsApp Business and, in August 2018, of the WhatsApp Business API, the app has become one of the main...
read moreWhatsApp for medical clinics
In this period outlined by new restrictions and social distancing, WhatsApp is radically changing the way we communicate, in the most varied sectors. In this article, we will explain how WhatsApp features can be exploited by medical clinics With the recent pandemic...
read moreTelegram for Business [2020 Guide]
Recently Telegram has reached 400 million users around the world, becoming the biggest competitor of the messaging giants, WhatsApp and Facebook. In this article, we’ll show you how to make the most of this platform for your business Although it is very similar to...
read moreWhatsApp Business verified: how to get the green badge [2020 guide]
In this article we will explain how you can obtain a verified WhatsApp account that shows, instead of the phone number, the company name along with a green badge on the right that indicates that it has been verified by WhatsApp After the launch of the WhatsApp...
read moreHow to verify your Facebook Business Manager account
Facebook has developed Business Manager to help companies manage and organize their Facebook pages and advertising accounts. In this article, we will understand how the Facebook Business Manager account verification process works (a mandatory process to get access to...
read moreTelegram for Teams: Here’s how it works
In this article you will find a series of ideas to use Telegram in a collaborative way, to communicate with your customers during the sales process or during the support phase. After WhatsApp and Facebook Messenger, Telegram is among the most used instant messaging...
read moreWhatsApp marketing: all you need to know [guide 2020]
WhatsApp can certainly be an important marketing tool for your business. In this guide, we will find out how your business can use WhatsApp to sell products and services, and how you can use it to promote your brand. As we have already talked about in previous...
read moreThe 4 best business tools for WhatsApp
In this article we bring to you the 4 best software platforms to turn WhatsApp into a real channel of communication and interaction with your customers. WhatsApp has established itself as the most widely and internationally used communication tool, but the native...
read moreWhatsApp Business multi-device: will this be a solution for companies?
WhatsAppBetaInfo, the online newspaper that investigates the new releases of WhatsApp, recently announced that WhatsApp is testing the possibility of being able to associate up to 4 devices at the same time. From what has been reported, WhatsApp will soon be available...
read moreHow to grow your business thanks to Messenger and WhatsApp
In this article we will discover how we can use WhatsApp and Messenger to increase sales and grow our business. The advent of messaging apps, such as WhatsApp and Messenger, have radically changed the way companies and customers communicate, and they can be extremely...
read moreIs it possible to integrate WhatsApp to Slack?
Is it possible to manage support requests from WhatsApp on Slack? Is there a way to connect WhatsApp Business to my Slack account? There is currently no official integration between Slack and WhatsApp. As you can read from the Slack Integrations page, it is not...
read moreIs it possible to integrate WhatsApp to Salesforce?
Is it possible to integrate a WhatsApp Business account with Salesforce in order to synchronize contacts and chats coming from the messaging application? The integration between WhatsApp and Salesforce was announced during the Spring Release in April 2019. With this...
read moreSelling cars on WhatsApp: here’s how to do it
In this article, we will analyze how WhatsApp has become essential for the sales and customer support departments of companies in the automotive sector. What do you need to buy a car in 2020? A chat on WhatsApp! Among the exponentially growing trends in the automotive...
read moreHow to increase retail sales using WhatsApp
In this article, we will see how to we can increase the sales of a retail business using WhatsApp. Improving the shopping experience has always been the fixation, and the main objective, of all managers operating in the retail sector. Once upon a time (back in the old...
read moreHow to use WhatsApp APIs for customer support
In this article we will talk about how your company can use WhatsApp Business APIs to provide customer support in scalable, form through the most popular messaging app in the world. Communicating through WhatsApp is becoming an increasingly widespread need among...
read moreThe best communication tools for remote teams
In this article we are going to find out the main tools your company can adopt to facilitate internal and external communication when your team works remotely. Handling the flow of internal and external communications within the company when the team works from home...
read moreThe advantages of using Whatsapp and Messenger for your business in times of emergency (Codiv-19)
The current global health crisis we are experiencing, with the related global emergency situations that have resulted from it, have led to a general downsizing in the way we work and the relative organization of communications. In this article, we will list 4 typical...
read moreWhy companies must adopt an omnichannel customer service strategy
How customer service is changing over time Few things are as frustrating to a customer, when trying to contact customer support, as having to repeat details of their issue to each agent they speak with. Even today, customers can get stuck in an endless loop, being...
read moreHow to sell trips with WhatsApp
If you have a travel agency, a DMC or you’re a simple travel designer, you’ll know that WhatsApp is the channel that, more than anyone else, helps you empathetically connect with potential travellers and maximise sales. WhatsApp is certainly the most used messaging...
read moreOpen WhatsApp from multiple computers simultaneously
In this article we will find out how to use the Web version of WhatsApp on multiple computers simultaneously to make sure that more people can use the app at the same time. As many of you know, it is not normally possible to open WhatsApp Web from multiple computers...
read moreHow to use WhatsApp as a CRM
WhatsApp, the world's most popular messaging application, is increasingly becoming a leading tool in the management of customer relationships for more and more companies. In this article, we are going to discover how WhatsApp, especially in its Business version, can...
read moreIs it possible to integrate WhatsApp to Zopim?
Is it possible to handle support requests coming from WhatsApp on Zopim? Is there a way to connect WhatsApp Business to your Zopim account? At the moment it is not possible to integrate WhatsApp to Zopim. As stated in the Integrations page, it is not possible to...
read moreIs it possible to integrate WhatsApp to Tawk.to?
Is it possible to handle support requests coming from WhatsApp on Tawk.to? Is there a way to connect WhatsApp Business to your Tawk.to account? At the moment it is not possible to integrate WhatsApp to Tawk.to. As stated in the Integrations page, it is not possible to...
read moreHow to Create Facebook Messenger Ads
In this article we are going to find out which are the steps to follow to create an ad on Facebook that brings the users to start a chat on Messenger. More and more companies selling online products use Messenger as a sales channel: Facebook's messaging app, along...
read moreHow to automatically assign Facebook Messenger chats
In this short article we will see how to automatically assign chats coming from Facebook Messenger, and share conversations with contacts and potential customers among the various members of your sales or support team. A growing number of companies are using Facebook...
read moreHow to get access to the WhatsApp Business API with Twilio
In this article we will understand which is the easiest and fastest way to get access to the WhatsApp Business API, by performing the request procedure via Twilio.As you may know, to use the WhatsApp Business API you must carry out an approval request process by...
read moreHow to sell on Facebook Messenger [2020 guide]
In this article we will see step-by-step how you can use Facebook Messenger to generate new sales for your e-commerce Facebook Messenger currently has more than 1.5 billion users, and every day the messaging app is used to exchange over 60 million messages between...
read moreHow to use WhatsApp with multiple users simultaneously
Discover how you can use WhatsApp with multiple users simultaneously to manage and collaborate on chats, with your contacts, and offer customer support Using WhatsApp for your business has never been easy: unlike Facebook Messenger and Telegram, it has not been...
read moreHow Makers Can Establish a Reliable Brand
The small manufacturing world has undergone some major changes in the last few years, as more and more people have turned their hobbies into businesses. This has been part of a building trend which has brought consumers closer to the maker. Specialist makers are now...
read moreHow to embed Instagram Direct on your website
In this article we will discover how to embed Instagram Direct on your website to ensure that visitors can contact you through your Instagram page chat Instagram is becoming an increasingly important channel for all those companies that wish to sell online. The social...
read moreHow to generate leads with Facebook Messenger
In this short article we will see which are the best strategies you can carry out to generate leads through Facebook Messenger, increase the number of chats from potential customers and manage new contacts before, during and after they buy Is it possible to use...
read moreIs it possible to integrate WhatsApp to JivoChat?
Is it possible to handle support requests coming from WhatsApp on JivoChat? Is there a way to connect WhatsApp Business to your JivoChat account? At the moment it is not possible to integrate WhatsApp to JivoChat. As stated in the Integrations page, it is not possible...
read moreHow the integration between Zendesk and WhatsApp works
In this article we will understand how the integration between WhatsApp and Zendesk works, how to implement it, what are the pros and cons, and what are the alternatives to Zendesk to integrate WhatsApp within the channels of your customer support In August 2018,...
read moreHow to generate leads with WhatsApp
In this article we will understand how we can use WhatsApp as a lead generation tool and take advantage of the messaging app to increase our sales. More and more companies, both online and offline, use WhatsApp as the main communication channel with the client. At...
read moreHow to add Facebook Messenger Chat to your WordPress website
In this article we will show you how to add Facebook Messenger Chat to a WordPress website If you have a site on WordPress and you want to install Facebook Messenger chat on your site to give your visitors the opportunity to contact you through one of the most popular...
read moreHow to add a Whatsapp Click-to-Chat link on WordPress
In this article we will show you how to add a WhatsApp chat button on a WordPress site If you have a site on WordPress and you want to install WhatsApp chat button on your site to give your visitors the opportunity to contact you through the most popular messaging app...
read moreHow to manage Facebook page messages
In this article, we will see what are the best ways to efficiently manage messages coming from your Facebook page or, if installed on your website, from Facebook Messenger live chat. Although Facebook Messenger is one of the most popular messaging channels in the...
read moreHow to use Facebook Messenger as CRM
In this article we will find out how to use Messenger as CRM, generate new leads, manage the relationship with your contacts before, during and after they buy More and more companies that do business online use Messenger to manage the relationship with the client...
read more3 approaches to provide support to a mobile-first audience
If your online business is aimed at a mobile-first audience, it’s essential to consider how to support your customers during their purchase or post-sales process: in this article we will understand how you can do this. In December 2018, Google announced that...
read moreHow to use Telegram to provide customer support
Telegram is much more than an instant messaging app. It’s a practical, fast and immediate tool that can be used for customer support. Telegram has 200 million daily active users per month, which is why many companies use it for their business goals. With Telegram, you...
read moreWhatsApp for teams: here’s how to get started
In this blog post we will understand how to use WhatsApp within a support or sales team to manage shared chats with our customers, from a single web platform. More and more companies are using WhatsApp to communicate with their customers, both during the sale phase...
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