The best alternative to MessageBird is Callbell thanks to its ease of use, to the support provided to its customers and the variety of channels it manages. Such as: WhatsApp Business, Telegram, Instagram Direct and Facebook Messenger.

Moreover, the quality of the service it provides compared to the alternatives on the market is far superior. In fact, the agents are always ready to solve problems and provide an excellent service, making Callbell a service like no other.

Callbell offers all the features that companies need nowadays: a stable platform, detailed statistics regarding the entire communication process. and the necessary tools for managing agents.

MessageBird is a very complete tool that offers all available message management services; however, it is very expensive, as it is designed for large companies, unlike Callbell which focuses on SMEs for a much cheaper cost. Both tools offer similar services, and even if Callbell has more affordable prices, it’s not far behind in terms of service quality and variety.

Another big difference is the complexity of using the tools: MessageBird is in fact more difficult to use due to all the features it has. On the other had, Callbell is simpler and more intuitive, being a very basic platform.

Finally, Callbell has a mobile app that agents can use to reply to messages without needing a PC, while MessageBird does not have this service.