Terms of use
  1. Definitions

In these terms of service, the following concepts shall have the meaning described in this article (when written with a capital letter).

Access Rights” shall mean all contractual rights to access, receive and use the Services according to the technical protocols and procedures established by Callbell pursuant to the agreement between parties;

Additional Service(s)” shall mean all features – of which an overview can be find on the Website – the Customer can order in addition to the Basic Package;

Administrator” shall mean the user who is responsible for the Administrator Account;

Administrator Account” shall mean the user account of the Customer, which can solely be accessed and used by the Administrator and through which the Administrator shall be able to (i) use the Tool, App and Services in accordance with Customer’s order, (ii) change the configuration settings (including but not limited to adding additional Services or features) and (iii) creating additional accounts for Users;

App” shall mean the mobile application of the Tool through which the Services can be used;

Basic Package” shall mean the standard services of which the Customer can make use of through the Tool and/or App and which may be subject to change in the future : chat management module, statistics module, chat widgets, integrations to different messaging apps.

Communication” shall mean any communication sent by Callbell via email at regular times concerning Services-related announcements, administrative e-mails and newsletters;

Customer” shall mean every natural person or legal entity, as well as anyone who orders the Services from Callbell and/or enters into an agreement with Callbell in the name of or on behalf of this legal entity. Every natural person is considered to be at least 18 years of age;

Customer Data” shall mean any and all content, information and data – including personal data – pertaining to prospects, business partners, clients and/or customers of the Customer (non-limitative) entered and uploaded into the Tool and/or App by the Customer by using the Services;

“Demo”shall mean the demo version of the Tool, which allows the Customer, before entering into an agreement with Callbell, to make use of the Tool, App and Services during a term of 7 calendar days;

Documentation” shall mean any documentation provided by Callbell regarding the Tool, App and Services as well as the Website and including any documentation, tutorials or other available on the Website;

Privacy Declaration” shall mean the privacy declaration of Callbell as available on https://www.callbell.eu/pt/politica-de-privacidade;

Services” shall mean the online services which facilitate online management and cooperation, and consist among other things of a chat platform and a widget customization module.

Callbell” shall mean the limited company “Callbell S.A.S”;

Indemnitee” shall mean every Callbell officer, director, partner, employee and affiliate;

Term” shall mean the initial or renewed term – i.e. quarter, semester or year – during which the Customer can make use of the Tool, App and Services, as selected by the Customer when ordering the Services;

Tool” shall mean the online application, developed by Callbell, with the brandname “Callbell®”;

User” shall mean any user of the Customer, other than the Administrator, for whom the Customer has also ordered a User Account;

User Account” shall mean the user account, which can be accessed by an User through his/her personal login in order to make use of the he Tool, App and Services;

Website” shall mean https://www.callbell.eu and every Callbell website of the country in which Callbell operates.

  1. Scope

Callbell developed and offers a Tool for chat and communication management with the final customers, whereby integrations can be made with other tools. This Tool, which is also available in the form of an App, offers an integration of various Services that ensure a more efficient business administration of its Customers.

Every commercial relationship between Callbell and the Customer shall be governed by the terms of service as laid down in this document, hereinafter referred to as “contract”.

This Contract becomes effective upon opening a Callbell Account. By selecting the “Sign Up” button at the time of registration on the Callbell registration form you agree to these “Terms of Use and Privacy Policy“.  You expressly acknowledge that you have carefully read and understood the “Terms of Use and Privacy Policy” in effect on the day of your registration and that you accept them in their entirety. This acceptance is equivalent to a “digital signature” of the Contract, within the meaning of Article L. 314-13 II of the French Monetary and Financial Code. The present “Terms of Use”, together with its Annexes and the Particular Conditions of Contract, therefore constitute the Contract between the Client and Callbell.

By ordering the Services or entering into an agreement with Callbell – including registration for the Demo – the Customer acknowledges to have read these terms of service as well as the data processing agreement – which will be made available in the Administrator Account (cfr. Article 17) – and thereby accepts both. The terms of service always take precedence over the terms and conditions of the Customer, even if they stipulate that they are the only valid conditions.

The invalidity of one or more provisions of these terms of service or any part thereof shall not affect the validity and enforceability of the other clauses and/or the remainder of the provision in question. In case of invalidity, parties shall negotiate to replace the invalid provision by an equivalent provision in accordance with the spirit of these terms of service. If parties do not reach an agreement, then the competent court may mitigate the invalid provision to what is (legally) permitted.

The (repeated) failure by Callbell to exercise any right may only be construed as a toleration of a particular situation and shall not give rise to a forfeiture of rights.

These terms of service shall not affect the mandatory legal rights granted to the consumer-Customer under the French legislation relating to consumer protection.

Callbell reserves the right to change its terms of service whenever it wishes to do so by a change on its Website. Callbell undertakes to notify the Customer thereof through (i) an announcement on its Website within a reasonable term prior to the application of the amended terms of service and/or (ii) through the Callbell Communication.

These terms of service must be read together with Callbell’s Privacy Declaration and may at all times be consulted on the Website.

  1. Offer

Catalogues, brochures, newsletters, folders, Callbell Communications and other publicity announcements, as well as announcements on the Website are entirely non-binding, and may only be regarded by the Customer as an invitation to order the Services, unless explicitly specified otherwise.

Every offer shall only be valid for (i) a specific order and shall thus not automatically apply to subsequent (similar) orders as well as (ii) the duration as stipulated therein.

It is possible to migrate an existing WhatsApp Business API line to another WhatsApp provider (BSP/ISV).

To carry out the migration, Callbell’s team must send a request to our current BSP to release the WhatsApp line, deactivating the two-factor authentication that links the line to Callbell (2FA).

The cost of managing this procedure is 299 EUR (single payment).

  1. Demo

Each potential Customer will be given the opportunity to use the Demo free of charge upon registration via the Website. Upon such registration, the potential Customer will receive an email containing the Administrator Account and the activation password.

The use of the Demo shall automatically be disabled once 14 calendar days have passed since the online registration. However, the potential Customer shall be able during the term of the Demo as well as upon its termination to enter into a (definitive) agreement with Callbell regarding the Services in which case the conditions as described in Article 5 must be complied with.

  1. Conclusion of the agreement

Active Administrator Account

In the event the Customer has made use of the Demo and still has an active Administrator Account, the Services can be ordered through the Administrator Account by clicking on the «update“ button on the condition that the Customer provides at least the following information:

  • Required Services, being the Basic Package and, where appropriate, any additional features;
  • Required number of Users;


  • Invoicing per quarter, semester or per year;
  • Payment by credit card or via direct debit (SEPA), including payment details.

An agreement shall only become effective following an electronic confirmation of the order or upon the moment Callbell makes the Services available to the Customer.

Non-active Administrator Account

In the event the Customer has no longer an active Administrator Account but wishes to order the Services, the Customer must contact Callbell via email ([email protected]).

The Customer represents and warrants in any case that (i) all submitted (registration) information is complete, truthful and accurate and (ii) he will maintain the accuracy of such information.

At all times, Callbell shall be entitled to request additional information about the Customer, his activities or creditworthiness. In (i) absence of communication thereof, (ii) case of doubts by Callbell of the identity of the Customer or (iii) case there are indications that the Customer intends to resell the Services himself, Callbell shall be entitled to refuse performance of the order or to suspend it. A refusal to provide the Services will never entitle the Customer to receive any form of compensation or damages.

Any changes or additions to the Agreement after the Administrator Account (and additional User Account(s)) have been provided will only be considered valid after written approval of and implementation by Callbell.

  1. Delivery

Following conclusion of the agreement, the Customer shall be granted access to the Tool, App and Services, which is provided as ‘Software as a Service (SaaS)’. Such right of access merely implies a non-exclusive and non-transferable right to use the Tool, App and Services.

Providing the Administrator Account to the Customer will be considered a delivery of the Tool, App and Services.

Upon delivery, the Customer is obliged to carry out an initial verification involving, among other things: number of Users, the Services (being the Basic Package and/or requested additional features), invoicing per quarter, semester or per year. The Customer is obliged to inform Callbell within 48 hours following delivery of any non-conformity through the helpdesk or by sending an email ([email protected]).

If no complaints are made within such timeframe of 48 hours, the Customer is deemed to have approved and accepted the delivery.

  1. Administrator Account/ User Account

The Customer shall be able to access the Tool and App as well as make use of the Services through the Administrator Account and the additional User Accounts.

The Administrator shall be solely responsible for every use and activity of the Administrator Account.

Besides an Administrator Account, the Customer receives also at least one (1) additional User Account. The amount of User Accounts corresponds with the number of Users of the Customer. Each User has thus its own User Account. The Administrator determines the extent of the rights of the User Accounts and the Administrator shall always remain responsible for every use of the User Accounts.

Each User Account (including the Administrator Account) belongs to one person only and may therefore not be shared with other persons. The Administrator as well as every User is advised to create a unique password, to change it frequently. 

The Customer shall be solely responsible for the protection and security of the Administration Account and the User Accounts. In this context, the Administrator and every User must ensure the confidentiality of their respective account, including the confidentiality of the login-data such as the password. Consequently, they may not even disclose their login-data to Callbell (for example, when seeking assistance of Callbell through the helpdesk – cfr. Article 19). Each loss or misuse of such login-data may therefore lead to liability towards Callbell.

Furthermore, it is strictly forbidden to:

  • Ask for the login-data of other users;
  • Login onto one other’s account;
  • Use the Tool, App and Services in a fraudulent manner (e.g. the use of a false account and/or providing false information is considered as fraudulent use);
  • Pretend to be another (legal or natural) person when using the Tool, App and Services without the necessary permission. Such action may lead to civil and criminal sanctions.

The Customer must immediately (i) penalize or sanction any improper and unauthorized use and (ii) immediately inform Callbell in writing of such use and of every controversial registration it notices.

A well-reasoned and founded notification may lead to temporary and/or perpetual suspension and/or removal of Administration Account and/or the User Accounts. Callbell preserves itself a wide margin of discretion to ensure best quality of the Services. In any event, Callbell will not be liable for any loss or damage arising from Customer’s failure to comply with the above requirements.

  1. No Right to Withdrawal

Pursuant to Book VI Market Practices & Consumer Protection of the French Business Code, every Customer (in his capacity of a consumer) has a right of withdrawal with regard to products and/or services purchased through the Internet, by email or phone.

However, the delivery of the Services – being the delivery of digital content, which is not delivered on a tangible medium – is to be considered an exception to the right of withdrawal since the consumer-customer expressly (i) agrees that the delivery of the Services may commence as well as (ii) acknowledges that he shall no longer be entitled to use his right of withdrawal. Consequently, the consumer-Customer is no longer entitled to a right of withdrawal with regard to the Services ordered through the Demo.

Without prejudice to the foregoing, Callbell offers every Customer (including a consumer-Customer) the possibility, prior to entering into the agreement with Callbell, to use the Demo. By offering the Demo, Callbell thus offers more than it is required to by law.

Professional Customers shall under no circumstances have a right of withdrawal.

  1. Price

The Basic Package is offered by Callbell at a fixed price which could be billed quarterly, semi-annually or annually. If the Customer opts for additional Users and/or for one or more Additional Services, an additional monthly price (billed quarterly, semi-annually or annually) per Additional Service will be charged on top of the price of the Basic Package.

The Basic Package, additional Users and Additional Services shall at all times be sold at the prices as listed on the Website or notified by mail or telephone at the time of purchase and as applicable for the country in which the Customer is located. The price of such additional Users and features shall be calculated pro rata taking into account the remaining term of the selected invoicing term (monthly resp. annually).

The prices are expressed in euros and exclusive of VAT, unless when specifically determined otherwise.

Under no circumstances Callbell guarantees that it will maintain its prices during a specific period, since this depends on the market structure nor that it will maintain the same prices in every country in which it is active. In so far as the prices are based on the then prevailing wage costs, costs of components/parts, social security contributions and government levies, insurance premiums, costs of materials, exchange rates and/or other costs, Callbell shall, in the event of an increase of one or more of these price factors, be entitled to increase its prices accordingly in accordance with the legally permitted standards.

In the event of an increase of its prices, Callbell undertakes to notify its existing Customers through the Callbell Communication at least one month prior to the application of the new prices.

Promotional gifts by Callbell, in any form whatsoever (including, but not limited to price reductions and discounts), shall only be applicable in accordance with the guidelines and conditions expressly stated in this regard. The Customer acknowledges that such promotional gifts are not cumulative and are personal by nature and can never entail an implied right thereto.

  1. Payment

By ordering the Services, the Customer expressly agrees to electronic invoicing by Callbell, unless agreed otherwise in writing by parties.

Callbell undertakes to invoice its Customers on a quarter, semester or. yearly basis – depending on the preference of the Customer when ordering the Services (cfr. Article 5) – but always prior to the start of the Term.

Without prejudice to the foregoing, invoices regarding additional Users and/or features, ordered after conclusion of the agreement, shall be sent to the Customer upon the latter his request thereto.

An invoice will be sent to the (electronic) address provided by the Customer when ordering the Services. The Customer undertakes to inform Callbell as soon as possible of any changes in respect to thereto.

Unless expressly agreed otherwise, Callbell invoices are automatically collected by Callbell in full via credit card or SEPA Direct Debit (SDD) – depending on the Customer’s preference when ordering the Services – on the invoice date (and without any discount whatsoever). In so far as collection through credit card or direct debit is impossible, the invoiced amount has to be paid within 14 calendar days of the invoice date.

In the event of payment through SEPA Direct Debit (SDD), Callbell thus formally deviates from the legal pre-notification duty of 14 calendar days prior to collection, based on internal procedures.

For the processing of its payments, Callbell makes use of the services of external professional and specialized partners who operate a payment platform. The online payments are built with the aid of secure protocols. All online payments are subject to the general terms and conditions of the external administrator of the payment platform, who has exclusive responsibility for the correct processing of all online payments.

The financial data of the Customer that is entered as part of an online payment is only exchanged between the external partner and the financial institutions concerned. Callbell has no access to the confidential financial data of the Customer.

Invoices may only be legitimately disputed by the Customer via email ([email protected]) within 7 calendar days after the invoice date, stating the invoice date, the invoice number and detailed reasons. Such dispute does not discharge the Customer from his obligation to pay.

The unconditional payment by the Customer of the invoice amount is considered explicit acceptance of the invoice.

Part payments by the Customer are always accepted subject to change and without any prejudice, and first allocated to the collection costs, next to the damages, the interest due and, finally, to the principal sum, with preference given to allocation to the oldest outstanding principal sum.

If the Customer terminates the Agreement (for whatsoever reason) (cfr. Article 15), the amounts already paid to Callbell (irrespective of whether the advance payment relates to a period of a quarter, semester or a year) shall be kept by Callbell and not returned.

  1. Consequences of non or late payment

For each invoice that has not been paid in full or in part by the Customer on the due date, the latter is liable to pay – by operation of law and without prior notice of default – late payment interest of 1% per month in arrears, whereby a month that has already started is to be considered as fully completed, while the amount due will be increased with all collection costs paid by Callbell in connection with the collection of the debt, plus 20% of the invoice amount, with a minimum of € 150 (excl. VAT) by way of lump sum damages, without prejudice to Callbell’s right to claim higher compensation.

Callbell also reserves the right to (temporarily) suspend the access to the Services until it has received actual and full payment from the Customer. Moreover, Callbell can consider the entire order (or part thereof) as cancelled if the aforementioned payment did not take place, even after formal notice was given, and – in addition – Callbell is entitled to claim a fixed compensation of 20 % of the price (excluding VAT), with a minimum of 100 Euro, without prejudice to its right to compensation for higher proven damage.

This will also result in all other invoices of Callbell to the Customer immediately becoming due and payable, even if they have not yet fallen due, and all permitted payment conditions will cease to apply. The same applies in the event of an imminent bankruptcy, judicial or amicable dissolution, suspension of payment, as well as any other fact showing that the Customer is insolvent.

  1. Use of the Services


For as long as this agreement remains in effect, the Customer can make use of the Tool, App and the Services within the scope of the Access Rights of the Customer, of which the scope is determined when ordering the Services. The scope of such Access Rights can be limited or extended during the Term of the agreement.

The Customer acknowledges that only his Administrator and Users may use the Tool, App and the Services and this for Customer’s internal business purposes solely and in compliance with all applicable laws, rules and regulations issued by governing authorities. Customer agrees that compliance with this article is an essential basis of the agreement.

Use of and access to the Services by the Customer presupposes an Internet connection and the use of a modern web browser (such as but not limited to the most recent version of Google Chrome). If an obsolete web browser is used, the Customer may not be able to use all functions of the Services or these functions may not operate optimally.

The Customer shall be fully responsible for compliance with these terms of service, as well as for the acts and omissions of all users who make use of the Tool, App and Services through the Administrator Account and/or User Account. The Customer shall not authorize access to or permit use of the Tool, App and Services nor the Documentation by persons other than the Administrator or the Users.


Customer agrees not to misuse the Access Rights and shall thus not, without this list being exhaustive:

    • Sell, resell, license, sublicense, rent, lease or distribute the Tool, the App, and any Services, or include any Services or any derivative works thereof in a service bureau or outsourcing offering to any third party;
    • Copy, modify, adapt, alter, translate or make derivative works based upon the Services (other than any copies, modifications or derivative works made exclusively from the reports or overviews which are created solely for Customer’s internal business purposes);
    • Engage in, nor authorize others to engage in, the reverse engineering, disassembly or the decompilation of the Tool, App and/or Services.
    • Use the Tool, App, and Services for illegal or unlawful purposes or for the transmission of data which is illegal, defamatory, invasive of another’s privacy, abusive, threatening, harmful or infringes on someone’s intellectual property (non- exhaustive list).

Use the Tool, App, and Services to conduct or promote any illegal activities;

  • Use the Tool, App, and Services for the transfer of “junk mail”, “spam”, “chain mail”, “phishing” or other undesired mass circulation of e-mails;
  • Use the Services to stalk, harass or harm another individual;
  • Disturb the good operation of the Tool, App and/or Website. This includes that Customers should refrain from the use of viruses, worms, Trojans or other software that may infringe the services and interests of both Callbell and its Customers. Customers should also refrain from any content that may burden or disturb the websites infrastructure and its proper functioning;
  • Send unsolicited and/or commercial messages, such as junk mail, spamming and chain letters;
  • Add content that can be described as not-appropriate regarding the aim of the Tool and/or App. Callbell reserves a large discretion and may notify Customers when touching boundaries;
  • Circumvent the business-model of Callbell;
  • Use the Services – partly or integrally – nor the Tool, App or Website in any manner that may give a false or misleading impression, attribution, or statement as to Callbell, or any third party.
  1. Intellectual property

Intellectual property rights of Callbell

The Customer explicitly acknowledges that Callbell is and remains the sole owner of the Tool, App and Services and/or other intellectual property rights relating thereto. All such rights and goodwill are, and shall remain, vested with Callbell.

Consequently, the Access Rights granted to the Customer solely imply the right to use – at a charge – the Tool, App and Services and no implied licenses shall be granted under this agreement. Under no circumstances such right:

  • Entails a transfer of ownership of the Tool, App, Services and Documentation by Callbell to the Customer;
  • Grants the Customer any rights to or interests in the Tool, App, Services, any trade names and/or or trademarks of Callbell;
  • Grants the Customer the right to request Callbell to deliver a copy of any software or other products utilized by Callbell to provide the Services.

The Customer shall thus not use any trademark, tradename, or brand name of Callbell (such as but not limited to the use thereof in metatags, keywords or hidden text), without the explicit written approval from Callbell.

Without prejudice to the right of the Customer or any third party to challenge the validity of any intellectual property of Callbell, the Customer shall not perform or authorize any third party to perform any act which would or might invalidate or be inconsistent with any intellectual property of Callbell – including without being limited to any patent, copyright, registered design, trade mark or other industrial or intellectual property rights – and shall not omit or authorize any third party to omit to do any act which, by its omission, would have that effect.

The Customer undertakes to notify Callbell of any actual, threatened or suspected infringement of any intellectual property rights of Callbell which comes to the Customer’s notice, and of any claim by any third party due to use of the Tool, App and Services.


Subject to these terms of service, Callbell hereby grants to the Customer a non-exclusive, non-transferable license during the Term (cfr. Article 14) to reproduce copies of the Documentation solely for use by the Customer in connection to his Access Rights. Customer acknowledges that:

  • No right is granted to publish, modify, adapt, translate or create derivative works of the Documentation;
  • The Documentation is part of Callbell’s intellectual property and hereby agrees to accurately reproduce all proprietary notices, including any copyright notices, trademark notices or confidentiality notices, that are contained within any copies of the Documentation.

Customer’s intellectual property rights

Further, without conveying any right, title or interest, parties agree that Callbell is allowed to make accurate informational references to Customer’s trade names, trademarks or service marks (collectively, the “Marks”) in connection with its performance of the Services, for example through branding Customer’s landing page by means of the latter’s Marks, subject to the condition that Callbell shall promptly cease any use of any Mark owned by Customer in connection with the performance of the Services upon (i) termination of this agreement or (ii) receipt of notice from the Customer to discontinue such use.

  1. Duration

Every agreement closed between Callbell and the Customer concerning the use of the Tool, App and Services shall have a definite term of one quarter, semester resp. one year, depending on the preference of the Customer when ordering the Services.

The Term shall automatically be prolonged with one quarter, semester resp. one year if the agreement is not terminated by the Customer by the latest 15 calendar days before termination thereof, which shall entitle Callbell to invoice the Customer for the renewed Term.

  1. Termination

Termination by the Customer

The Customer may terminate the Agreement by the form in the administrator’s account (billing section), or giving written notice to Callbell by email ([email protected]):

(i) At any time and for any reason, as long as such termination takes place at least 15 calendar days before expiration of the Term.

Every termination by the at least Customer 15 calendar days before expiration of the Term shall be without object since the agreement shall automatically be prolonged (cfr. Article 14). Consequently, the Customer shall be obliged to pay the invoice concerning the renewed Term, even if the Customer has no intention to continue its use of the Tool, App and the Services.

(ii) In the event he cannot agree with one or more of the following circumstances (non-limitative) and such termination takes place within 30 calendar days after being notified thereof by Callbell: (i) a change in the offer of the Services, which entails a significant disadvantage for the Customer, (ii) a change of these terms of service by Callbell (cfr. Article 2) or (iii) any announced price adjustment by Callbell (cfr. Article 9). Under no circumstances, this entitles the Customer to claim any sort of damages or compensation from Callbell;

(iii) In the event Article 6.5 of the data processing agreement between Callbell and the Customer (cfr. Article 17) enters into force and the conditions, as determined therein, are met.

However, prior to such termination by the Customer but in any case before deactivation by Callbell, the latter is obliged to export the Customer Data by using the available export tools.

Termination by Callbell

Without prejudice to any other right or remedy Callbell may have against the Customer, Callbell can terminate the agreement at any time and without legal intervention in the event of exceptional circumstances which make it impossible to continue any professional cooperation between Callbell and the Customer.

The Customer agrees that the following circumstances should be considered as exceptional circumstances:

(i) If Callbell detects or has substantial reasons to assume that:

  • The Customer Data are false, misleading, inaccurate or obsolete;
  • The Customer materially breaches any of the provisions of these terms of service and, notwithstanding a notification from Callbell (i) to rectify the situation as well as (ii) to refrain from such a breach and, if possible, (iii) prevent such a breach or breaches from occurring in the future, fails to comply with such a request within 30 calendar days following receipt of such notification, without prejudice of Callbell to claim from the Customer an additional compensation as a result of this contractual breach;
  • The Customer uses the Tool, App and Services for unauthorized, illegal and/or inappropriate purposes;
  • The agreement with the Customer is based on incorrect or false information of the Customer;
  • The Customer ordered the Services for reasons that cannot be considered as objectively reasonable and acceptable.

(ii) If the Customer ceases its payments, files a declaration for bankruptcy, is declared bankrupt, enters into a liquidation or similar proceedings or is liquidated;

(iii) If the Customer commits an act of dishonesty, disloyalty or fraud with respect to Callbell, its business or the Tool, App and Services;

In the event of such termination by Callbell, notified by email, the agreement will be automatically terminated without a period of notice or compensation and without prejudice to the right of compensation.

Consequences of termination

Upon termination of the agreement:

  • By the Customer, Callbell undertakes within 2 working days – but in any event not before the ongoing Term expires – to deactivate the Customer’s Administrator Account and User Accounts and shall use its best efforts to inform the Customer of such deactivation in advance;
  • By Callbell, the latter shall (i) deactivate the Customer’s Administrator Account and User Accounts and (ii) notify the Customer that it has the possibility during a term, as mentioned in such notification, to export the Customer Data through the available export tools;
  • Callbell is entitled to refuse any request from the Customer to enter into a (new) agreement with regard to the use of the Tool, App and Services;
  • Each party will discontinue its use and will return the confidential information and proprietary materials of the other party.

If the Customer fails to have exported its Customer Data prior to terminating the agreement or within the term granted by Callbell following its termination, Callbell shall first delete the Customer Data via «soft deletion“ and subsequently, once a term of (maximum) six (6) months has passed, anonymize the Customer Data.

Articles 13, 16, 17 and 18 shall survive and continue in full force and effect in accordance with their terms, notwithstanding the expiration or termination of this Agreement for whatsoever reason.

The termination of the agreement, for whatever reason, shall not prejudice the rights acquired by each party.

  1. Liability

Callbell’s liability shall be limited to the lower of the following two amounts: (i) the invoice value of the latest invoice related to the Tool, App and Services, or (ii) the amount of the payment of the insurance policies entered into by the Callbell and in any case be limited to the liability mandatory under French law.

Except as otherwise expressly represented or warranted in these terms of service and to the maximum extent permitted by applicable law, the Tool, App and/or Services as well as the Documentation and any other products or services provided by Callbell are provided on an “as is” basis. Callbell thus disclaims any and all other promises, conditions, representations and warranties – whether express or implied – including but not limited to any implied warranties of fitness for particular purpose, satisfactory quality, reasonable skill and care, system integration and/or data accuracy.

Furthermore, Callbell does not warrant that the Tool, App and/or Services will meet all of Customer’s requirements. Moreover since the Customer has the possibility to (i)make use of the Demo (cfr. Article 4) prior to becoming a paying Customer and (ii) request at all times further information from Callbell in this respect. Hence, the Customer declares to have been sufficiently informed about the content and the scope of the Tool, App and Services.

Without prejudice to the generality of the preceding section, Callbell does not guarantee that: (i) the performance of the Tool, App and Services will be uninterrupted or error-free nor that all errors and/or bugs will be corrected (within a reasonable time), (ii) the Tool, App and Services will be constantly available, free of viruses, in time and complete, or (iiI) the information provided by the Tool, App and Services is complete, correct, accurate and non-misleading.

The intended use of the Tool, App and Services by the Customer, Administrator and/or Users is determined under their full responsibility and at their own risk. Callbell cannot be held liable in any way for any direct or indirect damage resulting from this intended use. Therefore, the Customer, Administrator and/or User shall thus be solely responsible for any damage to its computer (programs), wireless devices and/or other equipment consequential to the Tool, App and Services.

Callbell shall neither be liable for:

  • Indirect and/or consequential damage (including but not limited to loss of income, loss of goodwill and damage to the property of the Customer caused by the Tool, App and Services). This limitation of liability also applies when Callbell has been specifically informed of the potential loss by the Customer;
  • Defects that have been caused directly or indirectly by an act on the part of the Customer or a third party, irrespective of whether they are caused by an error or negligence;
  • Damage caused by using the Tool, App and Services for a different purpose than the purpose for which it has been developed or is intended by Callbell;
  • Additional damage caused by continued use by the Customer, Administrator and/or Users after a defect has been detected;
  • The loss or incorrect use of the Customer Data, unless this is solely due its fault;
  • Damage caused by non-compliance with any advice and/or guidelines that may be given by Callbell, which the latter always provides on a discretionary basis;
  • Damage caused by force majeure or hardship (cfr. Article 23).

Furthermore, the Customer accepts that Callbell does not offer any guarantee that the Tool, App and Services comply with the regulations or requirements which apply in any legal area, with the exception of the regulations or requirements that apply in France on the moment of conclusion of the agreement. Callbell can thus not be held liable for any subsequent changes of whatever nature in such law and/or regulations.

Customer is deemed not to provide any (confidential) information (e.g. an Excel sheet with data, including Customer Data) nor any login data to any employee of Callbell in whatever manner and for whatever reason. If the Customer, in contrary to the above, does provide any of such data to Callbell, the Customer acknowledges that it is acting entirely at its own risk. In such case, Callbell cannot guarantee the same security and confidentiality with respect to the information provided as it guarantees with respect to the Customer Data.

The Customer acknowledges that Callbell’s liability can only be invoked by the Customer directly and not by a third party, such as the person to whom the Customer Data relates.

The Customer shall indemnify and/or hold harmless Callbell and/or a Callbell Indemnitee from and against all claims of whatever nature that might arise from the existence, implementation, non-compliance and/or termination of these terms of service and which have been caused by his own negligence, fault or carelessness or by his Administrator and/or any of his Users.

Finally, it is the Customer its responsibility to inform his Administrator and Users of the provisions of this Article (and the remaining of these terms of service).

  1. Personal data and privacy

Callbell as controller

The processing by Callbell of personal data concerning the (potential) Customer and/or its personnel/staff shall take place in accordance with the provisions of the Callbell privacy declaration. In such event, Callbell acts as controller.

This privacy declaration includes information about the personal data collected by Callbell, as well as the manner in which Callbell uses and processes this personal data. Callbell’s privacy declaration can be consulted on the Website and must be read together with the cookie policy.

By ordering the Services or entering into an agreement with Callbell – including registration for the Demo – the Customer acknowledges to have read the privacy declaration and accept it.

Callbell as processor

The Customer acknowledges that – with regard to the processing of Customer Data – it shall act as controller and Callbell as processor. All arrangements made between parties in this respect shall be solely governed by the data processing agreement, as closed between parties and as made available within the Administrator Account.

Following the above (cfr. Article 2), the Customer acknowledges explicitly that by ordering the Services or entering into an agreement with Callbell, the Customer acknowledges to have read and accept the data processing agreement in its entirety.

  1. Confidentiality

Customer Data

Each Customer is obliged to treat his Customer Data confidential as well as to ensure that each third party, to whom he grants access to a User Account, is bound by the same confidentiality obligations.

The Customer must be aware that when he provides his “API-key” to a third party, this leads to granting this third party full access to his Administrator Account and User Account, logins and Customer Data.


All information (including but not limited to all information of financial, commercial, legal, fiscal, social, technical and organizational nature, business and trade secrets, business partner, customer and supplier data, employee data, personal data, programs, source codes, computer programs, computer code, modules, scripts, algorithms, features and modes of operation, inventions (whether or not patentable), processes, schematics, testing procedures, software design and architecture, design and function specifications) exchanged between parties prior to entering into an agreement as well as during the agreement shall be considered confidential and be treated by each party with the utmost secrecy and thus more specifically the recipient shall:

  • Solely use the confidential information for its own account and under the utmost secrecy;
  • Not use, reproduce, or allocate the confidential information in any manner or for any other purpose than the (possible) cooperation between parties;
  • Not engage in, nor authorize others to engage in, the reverse engineering, disassembly or the decompilation of any of the confidential information;
  • Not derive any commercial benefit from the confidential information;
  • Not divulge, disclose or make the confidential information, of which it has knowledge, available to any third party, without the express written consent of the disclosing party;
  • Disclose such confidential Information only to those employees who need to know such information within the framework of the (possible) cooperation between parties, and the recipient certifies and warrants that these employees have previously agreed, as a condition to employment, to be bound by terms and conditions substantially similar to provisions applicable to the recipient under these terms of service.

The obligations, as determined in the previous paragraph, are not applicable to the following information:

  • Information, which is publicly available, publicly spread and/or known by the general public at the time of its communication;
  • Information which is obtained in a lawful manner by the recipient on a non-confidential basis from any party other than the disclosing party, whereby such third party is at its turn not bound by any confidentiality agreement with the disclosing party;
  • Information which disclosure/announcement is required by law or by a court or other government decision (of any kind). In such case the recipient shall, prior to any disclosure/announcement discuss the scope and manner of such disclosure/announcement with the disclosing party.

This confidentiality obligation applies during the course of the cooperation between parties and will continue to exist for a period of five (5) years starting from the termination of the cooperation for any reason whatsoever.

The disclosing party shall remain at any moment the sole owner of its confidential information. Except as expressly set forth herein, nothing in these terms of service or the relationship between parties shall grant to the recipient any rights to or interest in the confidential information, and no implied licenses are granted by these terms of service.

This confidentiality obligation shall, however, in no event imply that Callbell shall not be entitled to use and/or commercialize any ideas, input, feedback received from the Customer, which may serve to improve and/or expand the Tool, App and Services.

Without prejudice to the foregoing, Customer acknowledges that in the event a non-disclosure agreement is signed between parties, such non-disclosure agreement shall prevail.

  1. Support – Helpdesk through E-mail, WhatsApp, Instagram, Telegram, Facebook Messenger, Phone. 

In the event the Customer is in need of assistance or has an enquiry with respect to the Tool, App and Services, the Customer is advised to first consult Callbell’s support page (https://callbellsupport.zendesk.com/hc/pt).

If the information provided on Callbell’s support page does not provide the required assistance, the Customer may contact the Callbell helpdesk free of charge. The Callbell helpdesk shall be available via email ([email protected]) and telephone from Monday to Friday from 9 am to 5 pm (CET), excluding bank holidays or holidays in replacement of bank holidays during weekends.

The Callbell helpdesk will do its best efforts to assist the Customer as soon as reasonably possible following the requested support.

The Customer will bear the costs made as a result of unjustified complaints and/or enquiries.

  1. Availability, regular Maintenance and updates

Callbell offers its Customers the possibility to check at all times, live and in real-time the availability of the Services through its Website. In the event of problems with the availability of its Services, Callbell undertakes its best effort to solve such issue as soon as reasonably possible without giving any guarantee. In any case and where appropriate, Callbell shall be free to determine on what is to be considered an adequate solution or compensation for its Customers in this respect.

Callbell wishes to keep the quality of the Tool, App and/or Services high by performing maintenance activities and implementing updates on a regular basis. Callbell undertakes to minimize the impact of such maintenance activities and updates on the availability of the Tool, App and Services but does not exclude any downtime in this respect. In any case Callbell undertakes its best effort to inform the Customer thereof in due time, unless this is impossible or not useful.

The above gives no grounds for compensation to be born by Callbell.

  1. Callbell communication

At all times, the Customer will be able to unsubscribe from Callbell’s Communication. Since the Communication is considered to form an integral part of the Services, the Customer can in no event hold Callbell liable for changes of whatever nature of which the Customer would normally have been informed through the Communication if he had not chosen to unsubscribe.

  1. Changes of the services

Callbell has the right to change at any time the offer and composition of its Services, including its Basic Package and/or features. In such event, Callbell will inform the Customer thereof within a reasonable term prior to such change through (i) a notification on the Website, the Tool and/or the App and/or (ii) the Callbell Communication.

  1. Force majeure/hardship

Callbell is not liable for any failure to meet its obligations if this failure is due to force majeure or hardship.

Usual events of force majeure or hardship include: all circumstances that at the time of the conclusion of the agreement were reasonably unforeseeable and unavoidable, and which prevent Callbell from performing the agreement, or which would make the performance of the agreement more difficult, financially or otherwise, than would normally be the case (including but not limited to war, natural disasters, fire, seizure, delays with or bankruptcy of third parties engaged by Callbell, shortage of staff, strikes, organizational circumstances and threat or acts of terrorism).

The aforementioned situations entitle Callbell to review and/or suspend the agreement by simple written notice to the Customer, without being liable to pay compensation. If the situation of force majeure and/or hardship lasts longer than 2 months, Callbell will be entitled to terminate the agreement (cfr. Article 15).

  1. Compensation (‘netting’)

Parties agree that in their reciprocal relation, as from the start of the agreement between Callbell and the Customer, all currently existing as well as any future debts shall always be automatic and ipso jure be set off against each other and compensated, irrespective of their due date, their aim or the currency in which they have been expressed. In case of concurrent creditors, the claim of the other party on the party dealing with concurrent creditors shall always be limited to the remainder after the setoff of the chargeable amounts and the permanent setoff will in any case have legal effect against the curator and the remaining creditors, who can themselves therefore not object nor oppose any of the aforementioned compensations or debt comparison carried out by parties.

  1. Applicable law and jurisdiction

All issues, questions and disputes concerning the validity, interpretation, enforcement, performance or termination of this agreement shall be governed by and construed in accordance with the French law.

Any dispute concerning the validity, interpretation, enforcement, performance or termination of this agreement shall be submitted to the exclusive jurisdiction of the courts where Callbell has its registered office.

  1. Language

Unless expressly agreed otherwise, the Customer acknowledges that the language of these conditions will also be the working language in all commercial transactions with Callbell.

The original language of these conditions is English. Translations or documents drawn up in a different language will at all times be regarded as a bonus for the Customer. In the event of any conflict, the English version will always prevail.

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