Help Desk Platform for Trasport and Logistics
Deliver excellent customer service leveraging all the power of WhatsApp, Messenger, Instagram and Telegram from a single web platform
Manage conversations with your team efficiently
Callbell helps your company manage communication with your customers through messaging channels to increase the efficiency of shipments and the organization of transport
Talk with your customers on their favorite messaging apps
Communicate with your customers on WhatsApp, Messenger, Telegram and Instagram to send shipping notifications, coordinate your hauliers and manage complaints
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Callbell for Transport & Logistics
How can businesses in the logistic sector use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?
WhatsApp Business, Facebook Messenger and Telegram are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.
In the transportation sector, being able to communicate with your drivers and couriers is essential. You can use these quick and user-friendly channels of communication in various ways:
1) Communicate with your couriers or drivers;
2) Send packing slips;
3) Provide real-time coordinates to couriers;
4) Locate the drivers;
5) Provide information regarding loads.
How can Callbell help your company with customer service management?
Callbell can help your transportation or logistics company in managing customer assistance by arranging your communication channels in the best possible way. In the logistics industry, you must always keep in touch with your team and use an effective communication too, manageable by a single app, capable of sending documents and files.
Your drivers or couriers will be able to receive assistance at any time through these real-time communication channels, and solve problems in less time, and more efficiently.
Callbell will provide you with an interface where you can invite your team, and start chatting with your customers or prospects right away. All you have to do is create a free account by entering your WhatsApp business number.
What are the main features of the platform?
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime