In the healthcare world, connecting with patients is essential. That is why WhatsApp represents one of the essential communication pillars of the last decade whether for companies and industries.

For all professionals in the healthcare field it is extremely important to always stay in touch with patients quickly and easily. This is the reason why it is chosen and used as a WhatsApp platform and app, by allowing for rapid and immediate communication, well-planned and organized appointments and the resolution of administrative problems in an effective and always punctual manner.

However, there are some inconveniences that professionals find themselves having to face when they have to take care of their patients. One of the most common and challenging difficulties is certainly good and powerful organization, chat distribution, user segmentation and many others that arise when managing a healthcare business using WhatsApp.

Not everything is negative, in fact there are tools like Callbell, capable of helping healthcare workers manage their interactions with the help of WhatsApp in an organizational, easy and safe way. This app not only allows you to segment the audience, but also to work individually with a team capable of managing conversations from a single WhatsApp number.

Therefore, we want to describe the most useful and effective way to connect all healthcare professionals with their patients via WhatsApp thanks to Callbell.

What is Callbell and how can it impact the healthcare sector?

Callbell is a cloud platform capable of connecting all your favorite communication channels like, for example, WhatsApp, Telegram, Facebook and Instagram. This app provides a multitude of internal features, among which stand out CRM, sales funnel, multi-numbers and pages, automatic conversation bots, tags and much more.

At this precise moment, several companies from various sectors tend to use the app in order to manage interactions with customers in a proactive and functional way. Furthermore, Callbell has specialized support dedicated entirely to its customers, active most of the time and capable of putting users in contact with agents, by resolving all problems or questions quickly and efficiently.

How can I use Callbell to connect healthcare professionals with their patients digitally?

In order to achieve this important purpose, you need to follow a few simple steps that will help you connect all your communication channels so you can reply to incoming messages:

1) The first thing to do is create a Callbell account

2) Subsequently it is necessary to configure the newly created account, adding the communication channels and configuring all the desired parameters.

3) After doing this, you need to add the agents of our team (if any) to your Callbell account.

4) Once this setup process is complete, it is time to start interacting with patients using Callbell, by managing all conversations.

This way healthcare professionals will be able to talk and connect with their patients when and how they want using Callbell.

Connect healthcare professionals with their patients


In conclusion, all healthcare professionals have the primary need to connect with their patients using WhatsApp, as it is a direct and immediate channel. Although the app has not been designed for this purpose and for this type of activity, it is still useful to use with external tools; for example, official WhatsApp API providers, by having the possibility to develop and carry out an efficient communication between doctors and patients.

If you would like to try connecting with your patients using WhatsApp and Callbell, click here.

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About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct