Help Desk Platform for Energy & Utilities

Digitize your company’s sales and customer support service using the power of WhatsApp, Messenger, Instagram and Telegram

WhatsApp & Messengers Help Desk for Energy & Utilities
WhatsApp & Messengers Help Desk for Energy & Utilities

Manage conversations with your team efficiently

Callbell helps your business manage communication with your customers through instant messaging channels to increase sales
and customer satisfaction

Talk with your customers on their favorite messaging apps

Communicate with your customers on WhatsApp, Messenger, Telegram and Instagram to send notifications, plan technical interventions, propose new subscriptions, manage complaints

WhatsApp & Messengers Help Desk for Energy & Utilities

We support leading companies in your industry

Enel
Omni Energy
Oilfast
Grupaq Energy

Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module

Callbell for Energy & Utilities

How can companies in the energy sector use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?

WhatsApp Business, Facebook Messenger and Telegram are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.

For energy service providers, being able to communicate effectively with their customers is fundamental. You can use these quick and user-friendly channels of communication in various ways:

1) Send supply quotes;

2) Send supply contracts;             

3) Send bills or payment requests;

4) Provide supply assistance;

5) Communicate with your team.

How can Callbell help your company with customer service management?

Callbell can help your company manage customer service by arranging your communication channels in the best possible way. In the energy sector, you must always keep in touch with your team and use an effective means of communication, manageable by a single app, that allows you to send quotes, supply contracts or bills.

You will be able to provide assistance through these powerful real-time communication channels for your energy services, in order to create a more stable relationship with your customers, who will know where to reach you in case of need.

Callbell will provide you with an interface where you can invite your team, and start chatting with your customers or prospects right away. All you have to do is create a free account by entering your WhatsApp business number.

What are the main features of the platform?
Callbell is a platform that allows you to provide assistance through the leading messaging apps. It lets you integrate, aside from WhatsApp also Facebook Messenger, Telegram and (soon) Instagram Direct, so you can be present in your clients’ preferred channels.

All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.

Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.

Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.

Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime

Create your free account
It takes only 3 minutes to get started
Connect your messaging channels, invite your team and you’re good to go
Browsing from mobile? Do not worry, you can just leave your email and finalize the set-up of your account later on
*no credit card required
Also available from mobile app
App Store & Play Store