Help Desk Platform for Course Providers
Provide support to the students of your training center through WhatsApp, Messenger, Instagram and Telegram from a single web platform
Manage conversations with your team efficiently
Callbell’s platform helps your training institution manage student support through direct messaging channels to increase enrollment
and quality of customer support
Talk with your customers on their favorite messaging apps
Communicate with students on WhatsApp, Messenger, Telegram and Instagram to register students, make appointments, share course information or payment links
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Callbell for Course Providers
How can businesses in the education sector use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?
In the education sector, as for universities, private schools, evening courses, and professional training schools, it is possible to use these quick and user-friendly channels of communication in various ways:
1) Manage rapidly and dynamically students’ enrolments, by directly exchanging via the platform the documents filled-out;
2) Share information on courses, pricing, schedules, subjects, teacher names, etc .;
3) Share school material instantly;
4) Share in-school communications, such as test dates, strikes, school rules, updates, etc .;
5) Better manage schedules, appointments, absences, staff meetings and all those school-related events;
6) Request educational meetings with teachers;
7) Send test or certification results;
8) Support the student during his/her learning process;
9) Invite new students to discover course promotions that the school or center is offering.
How can Callbell help your company with customer service management?
Callbell can help your school or training center in customer care management by optimally arranging your support channels by focusing communication on messaging apps such as WhatsApp Business, Facebook Messenger and Telegram.
If you are looking for a way to make communication with students or their parents more efficient, offering them quick updates on school situations through instant messaging apps, then Callbell can help you.
Callbell offers you the possibility to invite your team within a single interface designed for collaboration. All you have to do is create a free account to try the platform, integrating WhatsApp Business, Facebook Messenger and Telegram.
What are the main features of the platform?
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime