Help Desk Platform for IT and Telecom companies
Innovate the pre and post sales service of your IT and Telecom company by exploiting the power of WhatsApp, Messenger, Instagram and Telegram
Manage conversations with your team efficiently
Callbell helps you manage communication with your customers through instant messaging channels to increase your sales
and customer satisfaction
Talk with your customers on their favorite messaging apps
Communicate with your customers on WhatsApp, Messenger, Telegram and Instagram to make appointments, send notifications, manage subscriptions and technical interventions
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Callbell for IT & Telecom Companies
How can companies in the tellecomunications sector use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?
WhatsApp Business, Facebook Messenger and Telegram are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.
In the telecommunications sector, for IT and Telecom agencies, it is very important to be able to communicate efficiently with their team and their clients. You can use these quick and user-friendly channels of communication in various ways:
1) Send service quotes;
2 ) Send contracts or documents for the provision of services;
3) Provide service assistance;
4) Communicate with your team.
How can Callbell help your company with customer service management?
Callbell can help your company manage customer assistance by arranging your communication channels in the best possible way. In the field of telecommunications, you must always stay in touch with your team and customers, by using an effective communication tool, manageable by a single app, that allows you to send documents and files.
The customers of your IT and Telecom agency will benefit from these real-time communication channels and will obtain a more efficient assistance, making communications fast and safe.
Callbell will provide you with an interface where you can invite your team, and start chatting with your customers or prospects right away. All you have to do is create a free account by entering your WhatsApp business number.
What are the main features of the platform?
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime