Help Desk Platform for the Insurance Industry
Digitize your insurance pre and post sales customer service by exploiting the full power of WhatsApp, Messenger, Instagram and TelegramWhatsapp per assicurazioni
Manage conversations with your team efficiently
Callbell helps your insurance agency manage communication with your customers through your direct messaging channels to increase sales and improve claims management
Talk with your customers on their favorite messaging apps
Chat with your customers on WhatsApp, Messenger, Telegram and Instagram to offer support in the event of a claim, receive and send documentation or make an appointment
We support leading companies in your industry
Thanks to Callbell you keep control over all the conversations that pass through your company to improve its processes. Monitor conversations and study the best strategies with the statistics module
Callbell for Insurance Companies
How can insurance companies use WhatsApp Business, Facebook Messenger and Telegram to communicate with their clients?
WhatsApp Business, Facebook Messenger and Telegram are the most famous instant messaging apps used to stay in touch with friends and family. At the same time, more and more people are using them to communicate with companies and businesses.
In the insurance sector, agencies must be able to communicate with their clients in an efficient manner. You can use these quick and user-friendly channels of communication in various ways:
1) Send insurance proposals;
2) Book appointments at the agency;
3) Send invoices or policy receipts;
4) Send or receive coverage documentation;
5) Offer insurance policy assistance.
How can Callbell help your company with customer service management?
Callbell can help your insurance agency in managing customer assistance by arranging your communication channels in the best possible way. In the insurance sector, you must always keep in touch with your team, and use an effective communication tool, manageable by a single app, that allows you to send policy quotes or documents.
You can make life easier for your insured clients by adopting these powerful real-time communication tools to offer them assistance before and during coverage.
Callbell will provide you with an interface where you can invite your team, and start chatting with your customers or prospects right away. All you have to do is create a free account by entering your WhatsApp business number.
What are the main features of the platform?
All contacts can be identified with a tag, so that you can differentiate and filter them, and use quick replies and internal notes to communicate and collaborate with your team.
Moreover, through our platform you can automatically assign chats, so you can invite a team of up to 100 agents and have chats automatically allocated among team members.
Last but not least, Callbell offers a chat widget that you can install on your website, allowing users to get in touch with your business through their preferred messaging channel.
Callbell also has a mobile app (available on iOS and Android), from which your agents will be able to manage the chats of those clients who interact with your business. Anywhere, anytime