Is it possible to handle support requests coming from WhatsApp on Tawk.to? Is there a way to connect WhatsApp Business to your Tawk.to account?
At the moment it is not possible to integrate WhatsApp to Tawk.to. As stated in the Integrations page, it is not possible to integrate the live chat tool with direct messaging applications such as WhatsApp and Facebook Messenger.
On the company website, there is no information on any future plans to release the integration and it is therefore necessary to use alternatives to integrate WhatsApp within your customer support channels.
Alternatives to Takk.to to provide customer support with WhatsApp
If you are looking for an alternative to Tawk.to to provide customer support via WhatsApp, we recommend you try Callbell.
Callbell is a support tool that allows you to centralize in a single solution all assistance requests coming from direct messaging applications such as WhatsApp, Facebook Messenger, Instagram Direct and Telegram and to ensure that these are managed collaboratively by your customer support team.
For more information, you can visit the Callbell homepage from here.
About the author: Hello! I am Carlo and I am one of the co-founder at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and (soon) Instagram Direct