For some time now, companies have been dedicated to selling and serving their customers through strategies and platforms optimized for multi-channeling. However, today there are several ways to sell, and most companies have had to adapt.

This new method includes omnichannel as the main competitive advantage. It is precisely in this way that companies have managed to transform the digital environment into a more user friendly environment and therefore easier to use for info and shopping.

Omni-channel platforms for support have great advantages. That’s why companies have evolved so much: there are several omni-channel platforms, some are designed for support, some are designed for sales, and some are mixed. In this article, we’ll talk specifically about omnichannel support platforms and how they can help you improve your business and business strategy.

Omnichannel platform for support

What are omnichannel platforms

Omnichannel platforms allow you to use different communication channels such as Facebook, Instagram, Telegram or WhatsApp in one place and at the same time. Basically, it’s a strategy adopted to integrate various contact actions on web pages, e-commerce, physical stores, phones, social networks, blogs, and much more.

For example: you can use omnichannel platforms for an online store where the customer can communicate through any social network or WhatsApp, also having the possibility of being served in the same way on any channel, even on their favorite one. A great example of this type of omnichannel support platform is Callbell.

How customer service works nowadays

Nowadays, customers guarantee their loyalty based on the quality of service that companies offer. This, usually, largely defines whether a customer decides to purchase a particular product or not. Hence, it is extremely important for companies to provide a service that is entirely customer-centric. A service that allows them to feel safe and at ease with the decision made.

Today, customers communicate everywhere. This includes both online and offline platforms. For this, companies try to convey warmth so that customers feel cared for, as if they were making the purchase in the store. This is why companies use omnichannel platforms to offer first-rate customer service by bringing together all the communication channels available and most used today.

Omnichannel platform for support

The best omnichannel platform for support

After talking so much about omnichannel sales and support platforms, you may be wondering which is the best choice or which one we recommend. This time we will tell you all about Callbell, the best omnichannel communication platform for support.

Callbell is a tool that brings together the main social networks into one place (WhatsApp, Telegram, Facebook and Instagram). The platform is designed and optimized for sales, support, administration and customer service teams, as it provides a better user experience. In addition, it offers agent metrics, business metrics, many features in terms of sales teams, support, customer service and much more.

The price is extremely generous, the support and customer service are second to none: they are always ready to help you and assist you at any time. If you would like more information on this platform, you can click here.

Frequent Questions
How does customer service work?
Nowadays, customers guarantee their loyalty based on the quality of service that companies offer. This, usually, largely defines whether a customer decides to purchase a particular product or not. Hence, it is extremely important for companies to provide a service that is entirely customer-centric. A service that allows them to feel safe and at ease with the decision made.

Today, customers communicate everywhere. This includes both online and offline platforms. For this, companies try to convey warmth so that customers feel cared for, as if they were making the purchase in the store. This is why companies use omnichannel platforms to offer first-rate customer service by bringing together all the communication channels available and most used today.

What are omnichannel platforms?
Omnichannel platforms allow you to use different communication channels such as Facebook, Instagram, Telegram or WhatsApp in one place and at the same time. Basically, it’s a strategy adopted to integrate various contact actions on web pages, e-commerce, physical stores, phones, social networks, blogs, and much more.

For example: you can use omnichannel platforms for an online store where the customer can communicate through any social network or WhatsApp, also having the possibility of being served in the same way on any channel, even on their favorite one. A great example of this type of omnichannel support platform is Callbell.

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About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct