We all know that WhatsApp is one of the most used means of communication by users all over the world and that Google is by far one of the most popular companies of our century: it has multiple services to showcase the businesses of small and large companies, such as Google My Business. Google My Business is nothing more than a service that allows you to show more companies, regardless of their size, in the Google search engine, depending on the keywords you enter.
If we combine WhatsApp and Google, we will surely have a very powerful formula to scale our business with higher sales and a stronger customer loyalty. For this reason, today we are going to tell you why merging these two platforms is so important.
The reality is that by connecting Google My Business to WhatsApp Business we will be able to offer a more personalized service channel, while Google My Business attracts traffic to your business, listing it in Google’s own search engine, WhatsApp receives all the messages to which you can respond in a customised way, thus achieving perfect harmony between traffic attraction and the most appropriate customer service.
Benefits of Google My Business
When we decide to open a Google My Business account, we will certainly have many advantages, such as greater visibility of our company, the possibility for customers to evaluate the quality of our services, comments on our business, photos and lots of information available in Google’s search engine.
Below we list all the benefits you can enjoy once you creat your Google My Business account:
Benefits of Google My Business
1) Allows greater visibility in Google searches.
2) Improves your strategic position in the local searches of your business.
3) Facilitates and improves contact with potential customers.
4) Enhances the strategic geolocation of your business.
5) Enhances your digital presence and builds customer loyalty thanks to the trust given by the reviews.
6) Allows you to share relevant information and contact details of your business.
7) Gives you the possibility to be contacted directly on your WhatsApp Business.
How to encourage interaction via WhatsApp using Google My Business?
Once our Google My Business is enabled we will have an extra channel of communication with our customers and we will also be able to work on the SEO of our business so that it appears more frequently and on top of the competition, which will get us more views and messages.
When we obtains these views, we must have already enabled the WhatsApp channel so that potential customers can reach use there; for this, WhatsApp should be configured in the information of Google My Business, in this way Google will attract visitors and WhatsApp will allow you to reply to the messages, thus integrating the two platforms’ usage.
How to connect WhatsApp to Google My Business step by step?
Remember that when we open Google My Business and notice a business, there is an appointment section where we can insert a link: that’s where we will place our WhatsApp link.
In order to connect WhatsApp Business to Google My Business and for our link to appear in the “appointments” section, it is extremely necessary to perform the following steps for this to work perfectly:
1) First of all, you need to create your WhatsApp Business link so that customers can contact you directly there, to do this we will insert the following link.
We copy our previously configured link
Let’s go to the page where we can shorten the link (Remember, shortening the link is free)
How to reply to all messages from Google My Business via WhatsApp with a multi-agent team?
If you already have your Google My Business set up with WhatsApp Business you are surely wondering how you can now manage all those chats that are appearing on your phone. This is one of the biggest problems we face as we often need more than one person to assist all the customers, but we only have one WhatsApp number and it becomes quite inconvenient to have multiple numbers, as it generates confusion in potential customers.
If you have this type of problem then we can help you solve it: in fact, at Callbell we offer the possibility of creating a multi-agent team from a single WhatsApp Business number . But that’s not all: you can also connect Facebook Messenger and Telegram, so as to have available a powerful tool capable of connecting the main sales and customer service channels for your team, if you are interested in trying our solution, I encourage you to visit this page where you can get more information about it.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and (soon) Instagram Direct