Chatbots are tools that, despite being optional, become essential in many cases. This occurs because on most occasions companies receive a disproportionate number of requests per day, therefore failing to satisfy potential customers at the same speed.
This is why companies have decided to look for chatbot solutions. However, many think that to own one, it is absolutely necessary to know the code or hire a programmer to trigger it. Nothing could be more wrong. In fact, there are tools that tend to simplify the implementation of a chatbot without having to insert even a comma.
Therefore, we decided to talk to you about how to create a chat on WhatsApp Business without having to enter any code through Callbell.
Chatbots are tools used with the aim of automating interactions. Generally, companies tend to use them to offer excellent and fast customer support or to sell online effortlessly, but they are also often used to speed up processes involving the segmentation of potential customers or in order to reduce the number of monotonous tasks that agents find themselves carrying out tasks on a daily basis, like re-contacting old customers.
Chatbots are designed using code, but there are various services that help create these friendly tools without problems and in virtually zero time, making them ready to use right away.
Chatbots are generally made up of several steps in which it is necessary to configure all the possible answers to the questions that will then be asked by the customer or potential customer. That is why all the variables that can be found in a conversation must be incessantly tested so that the chatbot can function flawlessly.
You should always keep in mind that chatbots only answer basic questions; therefore, in the event that a user needs more specific help, the conversation option with a human agent must be left active. There are types of chatbots in which it is possible to insert artificial intelligence, by becoming essential and effective tools. It should be noted that this variant of chatbot must be gradually trained so as to learn all its features without running into errors during interactions.
No, it is not necessary to use a code to create a chatbot on WhatsApp, since with Callbell you will have the possibility to create as many bots as you want, capable of automatically serving your customers and potential customers. Callbell has the ultimate goal of creating an extremely intuitive chatbot creator, making the whole process very simple for all companies.
The only tool you will need to create a chatbot on WhatsApp is a Callbell account where you will then configure all the activities to be carried out, by replying to your users’ requests.
In order to create a chatbot on WhatsApp you will only need two elements: a WhatsApp Business account and a Callbell account. The process of designing a bot is extremely easy. The steps are as follows:
1) Firstly you will need to create a Callbell account by clicking here.
2) Then, we will have to configure our account, connecting the service channels and add our team.
3) You will need to contact the Callbell team in order to request activation of the chatbot.
4) Once this is done, all you need to do is configure the bot and prepare all the response flows with the different options we have chosen.
5) Then, it will be time to launch the newly created bot and test it with different types of customers in order to improve and optimize it over time.
In order to conclude, bots on WhatsApp are truly fundamental tools for companies, as they are capable of improving the quality of customer service and optimizing the processes between the customer and the company itself up to the moment of purchase.
If you would like to try a bot capable of optimizing all contact processes and which serves your customers directly and completely automatically, click here and create a Callbell account.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct