Nowadays, the businesses and enterprises aim to develop strategies in which it is possible to notice a growth regarding the interaction with the public. An excellent solution is Instagram, capable of putting you in contact with other users through photos and videos. This means that many companies have chosen to use this social network to communicate and provide support to their customers.
It is absolutely normal for a company to have more than one Instagram account. When we talk about medium and large companies, we often tend to offer multiple lines of products and services with their own sub-brands or identities. This means that businesses have to deal with a large volume of messages coming from different Instagram accounts at the same time and from a single team.
When this occurs, things can get complicated and incidents such as mix-ups, loss of customers, forgetting to respond to a certain lead, or even poor management of sales and corporate support can occur. This happens when there is a need to centralize the messaging coming from different Instagram Direct accounts in one place and it is precisely for this reason that we want to share with you a tool that will help you with this task.
This arises from the need to offer different services, product lines and to be more competitive on the market. By having a large portfolio of services and products, companies will be able to cover an even larger market and, in turn, acquire more customers. As a result, the need arises to have different Instagram pages or other social networks like WhatsApp to serve their customers of the different brands.
Callbell is a perfect solution for centralizing messages from different WhatsApp accounts and other social networks like Instagram in one place. This is a tool capable of unifying messaging from the most important communication channels on a single platform, allowing sales and support teams to interact with their customers in an orderly manner and with multiple users.
Callbell is a tool designed for sales and support teams that focus on human service, but with various features that help companies sell their products, manage their teams and monitor their activities, and why not automate some processes.
Among the most beneficial features we have automatic routing, bots, sales funnel, specialized metrics and CRM.
Using Callbell has several competitive advantages; however, it is necessary to highlight some of the most important ones:
1) Team management
2) Metrics for your business
3) Automation of processes
4) Self-management of messaging (with bots)
5) Follow-up of leads (with funnel)
6) More pages to link (Facebook and Instagram)
7) More numbers to connect (WhatsApp and Telegram)
These are some of the most important benefits of using Callbell inside your company. It must always be considered that the most important advantage concerns the possession of a multidisciplinary team capable of understanding how to correctly use the tool in order to get the most out of it and control the flow of messages from your customers.
Now that we are aware of the benefits of using Callbell in a business and why businesses choose to have different Instagram accounts. We will explain the process regarding managing the messaging of these accounts with Callbell.
To do this, the first thing we have to do is create a Callbell account and follow the processes:
1) You must first create a Callbell account by clicking here.
2) Once your Callbell account has been created, you will enter the main panel of the app, where you will have to look for the Instagram icon within the communication channels.
3) Next you will have to click on the said icon and you will immediately be asked to log into your Instagram account.
4) Once this is done, the option to connect another Instagram account will appear.
5) Repeat the process until you connect all your Instagram accounts.
It should always be considered that to properly manage all these Instagram accounts, it is essential to divide the accounts by message bar and assign the interactions to the corresponding teams.
Nowadays, companies prefer to have multiple Instagram accounts for various reasons, in this case it is necessary to use tools like Callbell that can help you facilitate this work while maintaining proper control of your team and processes.
If you want to try Callbell to connect multiple Instagram accounts and manage your business messaging in one place, click here.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct