Trengo is a tool that allows companies to communicate with their customers and their teams; It is a fairly practical solution because it brings all communication channels together in a single mailbox, and it also allows you to automate conversations by offering different customer experiences.
Among the channels offered by Trengo are WhatsApp, Instagram DM, Email, Live chat, We chat, SMS and this allows you to serve customers from multiple channels within a single mailbox with a multi-agent team, regardless of WhatsApp usage.
One of the upsides of Trengo is the option of communicating directly with your customer service or sales team internally via notes present in every conversation. In addition, the ability to automate chats and workflows will save a lot of time in everyday tasks. This is undoubtedly an interesting solution for companies that use multiple service channels and receive a large number of daily requests.
a) Possibility of having a WhatsApp number with a multi-agent team.
b) Multiple integrations available depending on the plan.
c) Statistics and metrics of your agents and your business.
d) Automation of messages and flows.
e) Possibility of API for chats.
How to register on Trengo
1) The first thing to do is to click on “Free Trial”.
Advantages and disadvantages of Trengo
Trengo mainly allows you to maintain communications via WhatsApp and other means of communication such as SMS, e-mail or Instagram DM from a single phone number and with the help of a multi-agent team.
Another great advantage of this tool is being able to automate both conversations and workflows, undoubtedly a very interesting feature for this type of solution.
Finally, Trengo allows the use of Chatbots, developing this tool specifically for its customers: so you will be able to serve them quickly and efficiently.
One major drawback is that Trengo is expensive, and may not be a viable solution for small businesses.
Another big disadvantage is that, although it offers different channels of communication, many times we have to draw the attention of an agent and this makes everything more cumbersome.
Lastly, it doesn’t have a history of customer conversations, so if you talk to a customer you’ve assisted before, you won’t be able to see past conversation.
Alternatives to Trengo
Now that you have arrived here, we will explain to you why Callbell is one of the best alternatives to Trengo. In fact, this tool focuses on the most important elements companies need, such as simplicity and ease of use, communication and integration with other communication channels.
Receive statistics and metrics on your agents, manage your team, measure effectiveness and efficiency and, above all, serve your customers quickly. You can access this tool at a very competitive price, ideal for small and medium-sized businesses that want to implement a practical and functional solution.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct