Learn how you can integrate Telegram on your website to allow visitors to contact and chat with you or join your channel with a single click
Telegram is amongst one of the most widely used instant messaging apps in the world: today it has over 250 million active users and 15 billion messages are exchanged each day.
The app is appreciated by the users both for peer-to-peer messaging as well as for the possibility of joining channels, numerous or not, where they can receive updates on a specific topic of interest.
Telegram is accessible both from mobile and desktop, and can be easily integrated within the communication channels of a company.
In this article we will find out how to integrate Telegram on your website to allow visitors to directly contact your company or join your group with a single click.
The function that allows you to integrate Telegram on your website to allow your site visitors to get in touch with you or your company is called “click-to-chat”.
Before we understand how to include this option on your website, it is important to stress that, first of all, you must set up and find your username or the name of your channel.
In fact, Telegram generates a link for each user and for each channel, which once clicked allows any user, whether from the mobile or desktop version of the app, to open a chat with that contact or view that channel.
To set up or find the link of your user, you will have to search in your settings section and look for the “Username”. If you have not set one yet, you will first have to decide on a name to be associated with your profile.
By clicking on “Edit profile” you will find the link associated with your account, and in this way you will be able to link any element of your website (a button, an image, a Telegram icon in the contacts section or any call-to-action) to the opening of a chat on Telegram.
You can see an example of what happens when the link is opened by clicking on this sample link.
Instead, in case you want to link a channel to allow site visitors to join your community, then you will have to search for your link by clicking on the channel information in the app, like in the screenshot below.
Again, you can see an example of the link opening by clicking here.
There are several solutions that allow you to integrate Telegram on your website by installing simple plugins in just a few clicks.
The Callbell free widget allows, for example, to add your profile or channel Telegram to your website, with the option of setting up a welcome message inviting visitors to contact you or join your channel.
In addition to customizing the chat icon, the Callbell widget allows you to integrate at the same time a WhatsApp, Facebook Messenger and Instagram Direct contact.
We have illustrated in this article several techniques to integrate Telegram into your website and allow your visitors and customers to communicate with you through this channel.
Compared to traditional e-mails or phone calls, Telegram, along with other direct messaging apps, allows you to communicate and provide customer support in a personal and asynchronous way (if you and your team can not respond immediately, you will have the possibility to get in touch with the user even once he/she has left your site).
Moreover, Telegram is the only app that allows you to build a community through the use of channels.
If you want to start using Telegram immediately and integrate it in a simple and free way on your website, you can immediately create a free account on Callbell and create your own custom chat widget.
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About the author: Hello! I am Carlo and I am one of the co-founder at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and (soon) Instagram Direct