Instant messaging is totally governed by the big apps like WhatsApp, Facebook, Instagram, etc. However, there is a very important app that has not yet been given the prominence it deserves, namely Telegram. Today we will analyse how this messaging app can help you improve your business, as well as promote delivery, maximizing delivery efficiency and communication between the company and the delivery staff.

When we talk about delivery, we basically refer to the time taken by the company to deliver the package or order to its customers. The idea is that everything is delivered on time, especially when it comes to food. Nobody likes it when food arrives cold or when we wait for it for too long. Even in these times when delivery has assumed enormous importance due to the Covid-19 pandemic. Telegram will show you how to advance and improve your app in order to boost delivery efficiency.

The use of messaging applications can be an excellent solution for those companies that want to meet the needs of their customers who, for some reason, cannot or do not want to reach the place where they place the order.

Since this, Telegram is one of the best applications to improve il delivery through its special functions which improve the efficiency of delivery, communication, location and quality in terms of fast deliveries. That is why we will explain how to use Telegram for delivery.

What is Telegram?

Telegram is a messaging app focused on speed, innovation and security. It is very fast, simple, safe and free, with multiple features for groups and communities,. Telegram can be used on all your devices at the same time, thus generating a big advantage against WhatsApp. Messages sync seamlessly across all your devices, and the extra features offer great security in conversations and moderating groups and communities.

Telegram for delivery

How to take advantage of Telegram for food delivery?

In recent years, delivery has become an increasingly popular practice. This is due to the same need that arose from the Covid-19 pandemic. In this case, many food companies have implemented delivery via messaging apps.

This is mainly due to the fact that messaging apps are a direct channel. Therefore, they generate greater interaction between the company and its customers. This translates into an orders’ increase. With the arrival of Telegram in companies, it was decided to change the way of contacting customers. This app allows you, among other things, to send product catalogues to customers, take orders, connect from multiple devices, use the app for customer service, take notes and manage your corporate communication through external tools such as Callbell, developed in order to optimize the attention and sales of companies through messaging apps such as Telegram.

For all these reasons, below we will show you how to take advantage of Telegram for delivery and what are some of its features or uses:

1) Send the menu: we can easily program a menu using the bot tool with Telegram. This way customers will be able to choose what they want very easily.

2) Take orders: Customers can easily get in touch to order a meal and coordinate delivery instantly and in an organized way. Furthermore, the process can be easily semi-automated.

3) Send notifications to customers: you can easily notify all your customers about the news or the status of their orders with Telegram.

4) Indicate changes to the order: whenever a customer wishes and the policy allows it, it is possible to make changes to the orders directly from the Telegram apps.

5) Share your location: it is possible to share your location with Telegram, which makes it one of the most important and useful functions for delivery. A peculiarity is that the shared position on Telegram can be viewed on Callbell. This allows you to manage your company directly on Telegram using Callbell, a very practical and functional tool.

Telegram is a great channel to serve customers, as it can also automate many things with the app’s programmable bots. Furthermore, if you use Callbell you will have a support and sales tool through messaging apps optimized for all online activities.

Program a bot on Telegram to respond to requests

We know that meeting the demands of many customers can be a complicated process. In these cases, it is always beneficial to have multiple customer service people who can respond to all chats. However, when you have many communication channels, an application that c monitoring and facilitating conversations on social networks becomes absolutely essential.

In this case, the ideal would be to use Callbell’s automatic routing to route and manage communications in a semi-automatic way. In this article we will explain how to configure Callbell to take care of your customers in a semi-automatic way. You have to keep in mind that human attention is essential for a company.

1) The first thing you need to do is create an account on the Callbell page.

2) Next you will need to integrate your Telegram account with Callbell and make the related configurations following these guides.

3) Once our Telegram account has been configured and integrated into Callbell, we need to go to the configuration present within Callbell and click on automatic routing.

4) Being positioned in the routing, we only have to follow the steps of the following guide in order to understand how this functionality works.

If you followed the steps above, you should already have your mini bot set up to serve your customers.

Telegram for delivery

What is Callbell and how can it help you manage Telegram for delivery?

The Callbell tool was developed to manage and organize your messages on Telegram and other social networks. Manage support or sales groups and receive statistics on your business. Callbell is a tool developed to sell more on social networks. Its integration with Telegram will allow you to serve multiple users without the need to open your Telegram account on multiple devices.

With Callbell you can develop marketing strategies to improve your visibility while enhancing the service offered to customers who arrive through social communication channels. If you are interested in learning more about this tool, click here.

Frequent Questions

How to take advantage of Telegram for food delivery?

In recent years, delivery has become an increasingly popular practice. This is due to the same need that arose from the Covid-19 pandemic. In this case, many food companies have implemented delivery via messaging apps.

This is mainly due to the fact that messaging apps are a direct channel. Therefore, they generate greater interaction between the company and its customers. This translates into an orders’ increase. With the arrival of Telegram in companies, it was decided to change the way of contacting customers. This app allows you, among other things, to send product catalogues to customers, take orders, connect from multiple devices, use the app for customer service, take notes and manage your corporate communication through external tools such as Callbell, developed in order to optimize the attention and sales of companies through messaging apps such as Telegram.

What is Telegram?

Telegram is a messaging app focused on speed, innovation and security. It is very fast, simple, safe and free, with multiple features for groups and communities,. Telegram can be used on all your devices at the same time, thus generating a big advantage against WhatsApp. Messages sync seamlessly across all your devices, and the extra features offer great security in conversations and moderating groups and communities.

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About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct