In this article, we will show you how to integrate Twilio’s WhatsApp Business APIs to the Callbell platform in just a few minutes, in order to use the newly verified WhatsApp line and start interacting with your clients
You finally obtained access to the WhatsApp Business APIs on Twilio but you don’t know how to use them? Are you looking for a platform that allows you to connect Twilio’s WhatsApp Business APIs to use the newly verified line and respond to client requests?
Note: If you don’t have a WhatsApp Business API line with Twilio yet and you wish to have one, click on this article where we explain the steps to follow.
How to manage the WhatsApp chats of a line on Twilio’s WhatsApp Business APIs
Twilio does not allow you to manage and respond to incoming chats on your account configured on WhatsApp Business’ APIs: here’s how to connect your Twilio account to a customer support platform to manage chats in collaboration with your team.
How Callbell works
Callbell is a platform that allows you to use the leading instant messaging apps including WhatsApp in one place, to optimize customer support management.
Once you have connected your WhatsApp account to Callbell, you can invite your team members and start chatting with your customers on WhatsApp through a multi-user access.
Some of the main features of Callbell include:
1) Multi-user access to a single WhatsApp account.
2) Automatic and/or manual assignment of chats amongst team members.
3) Integrations: in addition to WhatsApp you will also find Facebook Messenger and Telegram.
4) Creation of Tags, Quick Replies and Auto Replies.
5) Chat widget that can be installed on your website.
6) Internal notes and chat history backup.
Callbell is the ideal solution for companies whose main target is made up of people who use smartphones as a preferred channel for internet connection. Nowadays, this is practically 99% of companies, since smartphones are the preferred tools for any type of communication.
PLEASE NOTE: If you are looking for a tool to send only automatic notifications or to create WhatsApp chat bots to interact with your customers, Callbell is not the right solution.
Instead, if you are interested in sending transactional notifications as well as being able to interact directly with a contact, through an interface that allows you to manage a chat as if it were on WhatsApp, you can use Callbell for this, and at the same time the Twilio documentation for transactional notifications.
How to integrate Twilio’s WhatsApp Business APIs within Callbell?
Callbell offers you a 7-day free trial, which will allow you to understand if it’s the right solution for your needs. To test it by integrating Twilio’s WhatsApp Business APIs, you have to follow these steps:
1) Create an Admin account on Callbell: to create an account click here.
2) Invite your team members on Callell, follow this post to see how.
To speed up this step, here is the information that the Callbell Team will ask you when linking the two accounts:
1) Email address of your Callbell account
2) Twilio’s WhatsApp Business API line phone number
3) SID account and Twilio authorization token (you can find it in your account, see image below).
We hope you found this article useful, and we can’t wait for you try our solution by integrating Twilio’s WhatsApp Business APIs.
If instead you have not yet obtained access to WhatsApp’s Business APIs and are looking for a solution that allows you to collaboratively manage your WhatsApp Business chats with your team, we recommend that you create an account on our site and get in touch with our team: we will guide you step by step in the necessary process to access the WhatsApp Business APIs, and manage your chats from a platform designed specifically for sales and customer support teams.
Can the chats be managed in the WhatsApp Business API in Twilio?
Twilio does not allow you to manage and respond to incoming chats in the account set up in the WhatsApp Business API; however, it is possible to do this using an external platform such as Callbell.
Callbell is a platform that allows you to use most messaging apps, including WhatsApp, in one place in order to optimize customer service management. Once your WhatsApp account is connected to Callbell, you can invite your team members and, thanks to multi-user access, start chatting with your customers via WhatsApp.
How to integrate the WhatsApp Business Twilio API into Callbell?
Callbell offers the possibility of a 7-day free trial, allowing you to understand if it can actually be the best and most suitable solution for your needs.
To do this, integrating the Twilio API of WhatsApp Business, you must follow the following steps: create an administrator account in Callbell, invite your team members and contact the Callbell team by writing on their WhatsApp number.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct