Treble.ai is a tool that focuses primarily on the use of WhatsApp for communication with customers. This platform integrates the famed messaging application (WhatsApp) so that you can improve customer service, centralize the support by WhatsApp and automate comunication with clients.
This tool has many interesting benefits for companies. Among its most outstanding services we have the multi-agent chat via WhatsApp, the use of teams such as marketing, sales or support, and the possibility of integrating different customer service tools such as Zendesk and HubSpot. Additionally, a special feature that stands out is the automation of messages in WhatsApp. This means that the bot will respond to your customers automatically according to the settings you give it.
Treble.ai is not all good. The tool has several disadvantages that make its use a bit complicated. For starters, the only messaging app that Treble integrates is WhatsApp, so if you have more messaging apps where you receive messages from your customers, you’re going to have to reply to messages directly from your account on those social networks. Another disadvantage is the support that Treble offers, since its not very good and not always available, finally we have that the platform is very simple and having a single channel of communication leaves many useful features for sales and support outside.
The platform itself has a strong focus on WhatsApp, so it is usually small or very small companies that use it. In addition, to create an account it is necessary to schedule a demo with one of their salespeople.
In this article we are going to show you what are the benefits and disadvantages. As well as how Treble.ai works, what it is, what’s the the best alternative and how it can help you in your business.
The main features that we can see in Treble.ai are the ones we are going to highlight below:
1) It connects with only one communication channel (WhatsApp).
Treble.ai gives you the possibility to connect WhatsApp and automate communication processes on this platform.
2) You can integrate Zendesk and HubSpot
The tool allows you to integrate these two other platforms to maximize productivity and efficiency of service and communication with your customers.
Treble offers a complete section dedicated to business metrics, where you can visualize every important aspect of your agents and customers.
4) WhatsApp button
Treble.ai offers you a chat widget for WhatsApp that you can place on your website so that your potential customers can communicate directly with you there.
2) Then, click on the top right corner where it says Schedule Demo.
3) Finally, we add our contact details and that’s it, click on Request demo!
Once you have done this, you will only have to wait for a consultant to contact you to explain how Treble works and you can proceed to create your account.
The advantages and disadvantages of Treble.ai are many. Here we are going to share all the information you need to make a decision according to your customer communication requirements.
2) Chat automation.
3) Integration with Zendesk.
4) HubSpot integration.
1) High prices for your service per agent.
2) The only plan they have only gives you one agent.
3) Tool focused only on WhatsApp.
4) No CRM functionality, only possible with integrations such as HubSpot. CRM only possible with integrations like HubSpot.
5) Customer support a bit inefficient.
As we mentioned earlier. Treble.ai is a tool that lacks a lot of things. However, it is designed for companies that only use WhatsApp so it is limited in that sense. Treble was created for small businesses that don’t have large communication requirements. The only way a user can manage support and sales for their business with Treble is through a CRM like HubSpot or a ticketing tool like Zendesk.
herefore, and according to what we’ve researched, Treble is a tool for small businesses with a single communication channel (WhatsApp) and integration with Zendesk and HubSpot. If your company needs more requirements in sales and customer service, perhaps another tool – like Callbell – is right for you.
In the communication tools market there are multiple platforms that can help companies communicate with their customers. These tools help improve sales and support processes. Keeping portfolios organized, offering better work efficiency and important integrations to develop tasks efficiently.
If you want to access a list of all these messaging tools, you can see it here:
In this same sense, if you want to try the best alternative to Treble.ai, a very complete tool for support teams, sales or call centers would be Callbell. It allows you to manage an unlimited number of messages, add collaborators to your support or sales teams, provide complete statistics on your communication process, be easy to use and offer you a clear organization along with efficiency and effectiveness in the work.
If you want to learn more about Callbell’s tool and how it can help you improve your communication processes with your customers, you can click here.
Should I purchase Treble.ai?
As mentioned above. Treble.ai is a tool that lacks a lot of things. However, it is designed for companies that only use WhatsApp so it is limited in that sense. Treble was created for small businesses that don’t have large communication requirements. The only way a user can manage support and sales for their business with Treble is through a CRM like HubSpot or a ticketing tool like Zendesk.
Therefore, and according to what we’ve researched, Treble is a tool for small businesses with a single communication channel (WhatsApp) and integration with Zendesk and HubSpot. If your company needs more requirements in sales and customer service, perhaps another tool like Callbell is right for you.
What is Treble.ai?
Treble.ai is a tool that focuses mainly on the use of WhatsApp for communication with customers. This platform integrates the famed messaging application (WhatsApp) so you can improve customer service, centralize support by WhatsApp and automate communication with customers.
The best alternative in this sense to Treble.ai is Callbell, a very complete tool for support teams, sales or call centers. It allows you to manage an unlimited amount of messages, add collaborators to your support or sales teams, provides complete statistics on your communication process, is easy to use and offers you a clear organization along with efficiency and effectiveness at work.
About the author: Hello! I am Alan and I am the marketing manager at Callbell, the first communication platform designed to help sales and support teams to collaborate and communicate with customers through direct messaging applications such as WhatsApp, Messenger, Telegram and Instagram Direct