The world of instant messaging is dominated by the two apps owned by Facebook, the Californian giant: WhatsApp and Messenger. Today we analyze how to exploit these communication channels for home deliveries, to maximize the potential in the delivery business. Index...
Index How customer service is changing over time What is Omnichannel? How is an omnichannel service center different from a multichannel one? Why do you need an omnichannel service center for your business? Conclusions How customer service is changing over time Few...
In this article we will discover how we can use WhatsApp and Messenger to increase sales and grow our business. Index Why sell on WhatsApp and Facebook Messenger How to generate leads on Messenger and WhatsApp through Facebook Ads How to organize and structure your...
Index Sales and logistic management of orders (E-commerce) Avoiding the isolation of smart Workers Empathic communication with patients Support from NGOs and associations to users E-learning and parent / teacher communication The current global health crisis we are...
In this article we are going to find out which are the steps to follow to create an ad on Facebook that brings the users to start a chat on Messenger. Index How do you create a Facebook sponsored ad that leads a user to chat with the page via Messenger? How to...
In this short article we will see how to automatically assign chats coming from Facebook Messenger, and share conversations with contacts and potential customers among the various members of your sales or support team. A growing number of companies are using Facebook...
